WHO WE ARE…

Do you love to smile? Are you a professional who goes above and beyond for the people around you? Join our team! We are looking for friendly faces who are ready to help our guests fulfill the lifestyle of their dreams to join our team!

As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.

Roberts Resorts & Communities are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members.

Ready to join our team? Fill out an application and tell us why you are the right person for this role!

JOB SUMMARY...

Front Desk Associate handles routine office duties and administrative responsibilities of the resort, working closely with the resort manager and team members.

Position is Full Time (36-40 hours/week), Seasonal March 2023-October 2023

WHAT YOU'LL DO …

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

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  Greet & establish a rapport with guests, residents, prospective residents, and vendors
• Answer phone calls efficiently for reservations, questions, and guest needs
• Check and respond to voice mail messages throughout the day
• Answers questions in our online chat
• Report resort comments, suggestions, and complaints to the Resort Manager
• Efficiently check guests in and out, handling reservations and walk-in guests
• Collect payments for other services in Campspot
• Make collection calls for site rental payments as directed
• Send emails to residents / potential guests as needed
• Maintain and complete resort files, reports, and records
• Prepare and distribute resort communications such as newsletters, monthly events, rule reminders, violations etc.
• Ensure office supplies are sufficiently stocked and prepare orders as needed
• Sort mail and packages and distribute to mailboxes
• Stock and maintain appearance of Lobby Retail Store. Report replenishment needs to Resort Manager
• Complete daily paperwork for incoming guests
• Contact maintenance when needed for guests with any potential problems
• Clean office, lobby area and restrooms, work-out room, pool furniture and main entry on a daily basis
• Performs other related duties as assigned

ROLE REQUIREMENTS…

• High school diploma or GED
• Minimum 2 years of secretarial/administrative/customer service experience
• Professional appearance
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Provide data entry in a timely and proficient manner
• Experience with MS Office-Word, Excel, and Outlook
• Valid driver’s license and good driving record
• Physical Activities: Constantly sit; Frequently stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear
• Lifting Requirements: Up to 25 lbs.
• Environmental Conditions: Extreme heat, temperature changes, noise

THE RIGHT PERSON WILL…

• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be resourceful and able to find solutions when issues arise

BENEFITS...

• PTO
• Working in an inclusive community!

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.