Job description
Location:
Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.
Job Description:
Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.
Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.
Responsibilities:
- Maintain positive guest relations at all times
- Able to perform job functions with attention to detail, speed and accuracy
- Able to prioritize and organize work
- Make / Change / Cancel reservations
- Liaise with Sales Team and Convention Services in coordinating group bookings
- Handle mail / correspondence
- Process confirmations as needed
- Enter/maintain Group blocks in the PMS system
- Input group blocks in Opera within 72 hours of receipt following the LSOP on building group blocks
- Audit the inventory reflected in FDC vs. Opera by room type and total number of rooms
- Review INIT blocks
- Liaise with Omni Reservations on large groups
- Maintenance of group blocks to release room types not required as rooms pickup
- Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume
- Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting
- Ensure that group blocks, group lists, group billing and cutoff dates are maintained
- Process Rooming Lists accurately and in a timely manner
- Check rooming list for accuracy
- Pre-block all group needs for suites or connecting rooms
- Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP’s
- Follow all Omni Credit Policies
- Control suite inventory and specialty rooms according to suite request policy
- Monitor group pickup and advise DORM if group should be re-forecasted
- Report to the DORM any changes in group pickup that would affect selling strategies
- Adhere to the selling strategies set by the DORM
- Check Daily arrivals to ensure accurate reservations
- Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings, Credit Meeting and Reservations Departmental meetings
- Assist with the training and development of GRCs
- Process weekly GRC Schedule
- Oversee group commissions, audits, and rebates
- Manage and follow up on oversells of various room types
- Assist with 90 day tentative bookings and turnover process
- Help ensure that Delphi and ORS are in parity
- Review new Definite and Tentative groups from the Group Rooms Control log in FDC
- Run and complete the group cut off meeting and report
- Strong keyboard skills
- One year of experience in a related hospitality field or front desk
- Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel
- Ability to learn and master multiple software systems
- Strong working knowledge of Microsoft Excel
- Must be organized with the ability to handle multiple tasks
- Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred
- Maintain a professional business appearance, attitude, and performance
- Must be able to work a variety of shifts, including weekends and holidays
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster
and the following link is the
OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
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