Job description

The only thing we are more passionate about than technology is our people. At Asurion, we don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Apply Now!

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills
• Monthly sales incentives

Essential Duties and Responsibilities:

As a Mobile Repair & Sales Tech, you will drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience. Mobile Repair & Sales Techs will also:

• Resolve customer issues by troubleshooting and repairing their electronic devices
• Expand your knowledge of ubreakifix culture and products and culture
• Deliver world class customer service
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
• Demonstrate ubreakifix’s Core Values in all interactions

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• 1 year of customer service/retail sales experience preferred
• A willingness to learn and leverage sales resources provided by Asurion
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Ability to work a flexible retail schedule
• 6 months experience with product service support or electronics troubleshooting
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

About ubreakifix

Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

*Max payout include 4 different incentives and could easily be higher contingent on your sales abilities

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Do you have a minimum of 1 year experience in sales?
• Do you have a minimum of 6 months personal or professional experience in tech repair?
• Willing to undergo a criminal background and drug screening?

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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