Job description
At LeasePlan, we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
ESSENTIAL FUNCTIONS
- Applies for, processes and follows-up on expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines.
- Applies for, processes and follows-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines.
- Scans and validates incoming registrations, plates and replacements with accuracy and efficiency.
- Meets Client SLAs.
- Processes incoming vendor invoices in a timely manner insuring accuracy in billing for client.
- Maintains L&T Renewal and Replacement Queues with proper statuses.
- Works and resolves Response Plan tickets and escalations within OLA; Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss.
- Meets KPI measurement goals associated with managing queues, RP tickets, Ops losses, escalations, etc.
OTHER DUTIES
- Writes, edits, researches and manages content regarding state specific regulations.
- Assists with special requests, reports, incoming calls and questions concerning registration services.
- Gains an understanding of the Title Management function and the role it plays in the business via trainings (online, classroom, etc) and walk-a-miles.
- Assists others in the department and throughout Operations during peak periods and to cover absences.
- Other duties and responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
- Relationship Building
- Tech savvy
- Time management
- Adaptability
- Accountability
- Solution oriented
LEADERSHIP RESPONSIBILITY
This position has no leadership responsibilities.
WORK ENVIRONMENT
This position is in Alpharetta, GA and operates in a professional office environment.
POSITION TYPE/STANDARD SCHEDULE
Full-time position working Monday through Friday with occasional overtime as needed.
TRAVEL
No travel is expected for this position.
MINIMUM REQUIRED EDUCATION & EXPERIENCE
- High School diploma required, but college degree preferred.
- 1–2 years’ office experience required, vehicle License and Title experience preferred.
- 1–3 years’ experience in customer service related role.
- Microsoft Office experience required - intermediate Excel skills preferred.
- Good verbal and written communication skills, problem solving and organizational skills.
- Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.
- Ability to work in a team environment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Careers at LeasePlan
LeasePlan operates across more than 30 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility so our customers can focus on what’s next.
We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.
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