Job description

Customer Service Representative

$15/hour

At this time, Sitel Group does NOT offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Ohio, Puerto Rico, Rhode Island, Vermont, Washington, and Washington DC.

We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group?, one of the largest global providers of customer experience (CX) products and solutions, you'll move forward and provide support to customers of some of the world's most well-known brands. *

As a trusted employer, we'll create the best match for you based on your experience and preferences, including full-time daytime and evening shifts. After applying, you'll receive some emails within 24-48 hours. Sitel Group? has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Required qualifications, skills and experience

This is the right job for you if you're able to:

• Demonstrate your ability to use a computer
• Handle inbound service calls
• Troubleshoot and strive to resolve the issue.
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through great service and care
• Multitask and navigate through multiple systems using dual monitors

Desired qualifications, skills and experience

Nice to have (but not required):

• Customer service background
• Experience with Taxes, Tax software,
• Experience with financial services, technology companies, or something similar

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

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