Job description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
The purpose of the Compliance Analyst, Regulatory Complaints position is to respond to written complaints submitted by a consumer to a governmental agency, the BBB, or through an email portal, who in turn forwards the complaints to the Company for investigation and response.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
Outcomes and Activities:
- This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member
- Timely and accurately perform investigations of regulatory complaints. This includes:
- Engaging consumers, dealers, or third parties over the telephone in a professional, but direct manner;
- Analyzing, investigating, and documenting complaints in accordance with the Company’s policies and procedures;
- Timely escalating any potential compliance concerns; and
- Facilitating the preparation and sending of written responses by applicable deadlines with the purpose of de-escalating the customer's complaint
- Support other compliance-related activities as may be requested from time to time
Knowledge and Skills:
- Demonstrate initiative by being proactive in work duties and making recommendations as opportunities arise
- Ability to work independently and in a team environment to accomplish team and department objectives
- Ability to communicate respectfully, clearly, and concisely to all levels of the organization, regulators, consumers and dealers
- Ability to remain positive, professional, determined, calm and focused when faced with challenging situations
- Open and receptive to ongoing feedback aimed at improving performance
- Be organized, able to multi-task, and able to prioritize multiple requests to meet all deadlines
- Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment
- Quickly learn and become a subject matter expert in new systems/processes
Requirements:
- Minimum 2 years' of recent and relevant experience within a compliance oriented, research and investigative environment
- Experience in financial services industry or legal field
- You need to be able to speak and write clearly and professionally
- You must be able to work efficiently so as to maximize the quantity of work performed without sacrificing the quality of your work product
- You need to be self-driven, motivated to help, and able to perform with minimal supervision
- Experience with quickly learning and becoming a subject matter expert in new systems/processes
- Expertise with Microsoft suite of products, including Word
Preferred:
- Bachelor’s Degree in closely related field
Targeted Compensation: $20.49 - $27.32/hour + a quarterly bonus plan
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
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Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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