Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

JOB SUMMARY
Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

ESSENTIAL FUNCTIONS

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
  • May also be performing the following imaging support duties:
  • Receives and transfers incoming calls,
  • Generates reports and retrieves images from the PACS system,
  • Assists in maintaining efficient patient workflow,
  • Maintains all records and ensure dissemination of such files to designated/requesting parties,
  • Ensures patients are appropriately prepared for their exam,
  • Transports patients when necessary,
  • Will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information. Communicates with Workmans Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Benefits are available for both full-time and part-time employees!

Benefits include:

• Medical Coverage
• Prescription Drug Coverage
• Dental Coverage
• Vision Plans
• Tuition Reimbursement Program
• Paid Time Off (PTO)
• Paid Holidays
• Retirement 403(b) plus company match
• Pet Insurance

JOB QUALIFICATIONS

EDUCATION
Preferred

• High School Diploma or GED or 4 years of equivalent experience

EXPERIENCE
Preferred

• 1 year in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• 2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.

CERTIFICATIONS/LICENSURE/ETC.
Required

• Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (NOAH Clinical Sites and Pediatric Behavioral Health Sites ONLY)