Job Title: Registration Representative

Reports to: Registration Lead, Director of Clerical Services

Supervises: N/A

Summary Description

Performs Reception and Registration duties under the direction of a Lead Registrar. Represents the company in a professional, courteous manner while providing exceptional service and compassionate care to patients. Arranges for the efficient and orderly registration of patients, ensuring all required patient information is obtained and accurately entered into appropriate systems.

This position is 8:30 a.m. to 2:00 p.m., Monday through Friday. Click here for PT benefit information.

Essential Functions

Reception & Registration:

• Promptly and courteously greets all patients in a professional manner. Hands out necessary paperwork per exam scheduled for completion by patient before registration.
• Answers all telephone calls per company standards.
• Verifies all exams to be performed. Checks scheduling notes for any pertinent instructions (call report, patient to take films, etc.). Verifies patient’s prescriptions, insurance cards, identification cards and any additional required forms are scanned appropriately into patient’s electronic chart.
• Accurately collects and reviews all required demographic, insurance/financial and clinical data necessary to register patient.
• Secures appropriate form signatures for consents, waivers, required services and financial documents, as applicable.
• Relays information between patients and other staff members, providing them with updates as needed.
• Dispenses and explains preps (instructions) for radiology exams per company protocols.
• Releases medical records following outlined procedures.
• Maintains the lobby area and front desk for professional appearance and efficiency.
• Accepts and is custodian for cash and credit card payments from patients. Processes payments per established protocol.
• Courteously and compassionately assists patients as necessary, which may include direct patient contact in dressing rooms, rest rooms, and assisting with entrance to and exit from the building.
• May assist technologists with lifting and moving of patients, in absence of additional technologists’ help.
• Maintains ethical working relationships/good rapport with other PENRAD Imaging departments and co-workers. Maintains professional and caring behavior toward all patients and visitors.
• Schedules/reschedules patients for procedures using appropriate scheduling system as needed.
• Interfaces with Lead regarding any and all departmental concerns.
• Rotates between all PENRAD Imaging facilities as scheduled by Lead, if requested.
• Attends staff meetings as requested and follows all company policies and procedures.

This job description is intended to reflect the major responsibilities and duties of the job, but it is not intended to describe minor duties and other responsibilities may be assigned.

Employment Standards

Knowledge:

Business-specific knowledge: Colorado Springs Radiologists, P.C. policies and procedures, business-specific software, safety regulations.

Industry-specific knowledge: Laws and regulations pertaining to medical records and patient confidentiality.

Mastery:

Specialized equipment: Computer, knowledge of Microsoft Windows and other Microsoft desktop productivity software.

Abilities:

Ability to: work independently with minimal supervision; move between departments / locations as requested, organize and prioritize work and complete within established, reasonable time frames; follow verbal and written instructions; establish and maintain professional working relationships with staff, physicians, management, patients and external contacts; maintains professional appearance and demeanor: pursue educational and training opportunities to continually add to personal and professional growth in knowledge, skills and abilities pertaining to this position; maintain strict confidentiality of patient, business and employee information at all times; exercise professional judgment and perform all duties in compliance with medical ethics and OSHA standards.

Education/Experience/Licensure/Certification: High School Diploma or GED required. Previous experience in a customer service related position required. Basic Life Support (BLS) certification required prior to employment or no later than 90 days from hire date.

Desirable or Special Qualifications: Previous experience in a medical environment preferred.

Physical and Mental Requirements:

Position: Registration Representative

NOTE: These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. The Company will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Company or a direct threat.

Physical Requirements

Mental / Reasoning Requirements

Work Environment

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be an exhaustive list of all responsibilities, duties and skills of personnel so classified, nor are these statements intended to create a contract of employment between the employee and Colorado Springs Radiologists, P.C. Colorado Springs Radiologists, P.C. is an at-will employer.