Job description

Refund Representative

Refunds, research, and reviews credit balance accounts. Pulls files, insurance EOBs and zero statements to research and review accounts that have credit balances, refunding the proper party based on completed research. Answers all patient's questions concerning a credit balance. Corrects any accounts via the patient account system that need adjustments to update status. Works all incoming mail concerning credit balances.

Required Qualifications

• Require a minimum of one (1) year of relevant healthcare or cash posting experience. An Associate's degree or higher in a relevant field can be considered in lieu of the required experience.

Preferred Qualifications

• Prefer strong written and verbal communication skills with the ability to communicate effectively with a distinct speaking voice and good listening skills.

• Prefer demonstrated ability to type a minimum of forty-five (45) words per minute, as well as, ten- (10-) key adding abilities.

• Prefer organizational skills and an understanding of the importance of internal controls

• Prefer the ability to interact with public and handle difficult situations diplomatically.

• Prefer working knowledge of Managed Care, Medicare, and Medicaid reimbursements.

Mandatory Education

• HS EQ: High School Diploma, GED or Certificate

Total Rewards Package

• Paid Time Off from day one

• Tuition Reimbursement

• Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees

• Flexible Spending Accounts - Pre-Tax Dollars

• Life Insurance

• Disability Insurance

• Retirement Savings Plan: 403b

• Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp!

• Bereavement Leave

• Free Parking

• On Campus Dining w/ a 30% discount

• Credit Union w/ teller machines on campus

• Free Wellness Screening

• Free confidential counseling services

• Employee Discount Programs

• Referral Programs

• Tremendous growth opportunities for hard workers!

Sarasota Memorial Health Care System is an equal opportunity employer, and our focus is to create an environment where people from all walks of life feel valued and respected

Job Type: Full-time

Work Location: One location

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