The Reconciliation and Control Team is responsible for monitoring General Ledger health and exceptions across Retail Bank including Branch, ATM, Vault and Back Office.

Responsibilities:

• General management of day to day processes including direct people leadership of associates within assigned vertical

  • Focus on team engagement and maintain open communication across all associates, all sites

  • Responsible for ensuring the team is properly trained to support business needs

• Drive results to meet performance expectations

  • Track and ensure metrics and goals are met

  • Monitor daily service level metrics and drive team performance

  • Address trending / ongoing performance issues through the appropriate channels and escalate as needed

  • Communicate team results to senior management

• Recommend, develop and execute process improvements

• Business Process Documentation

  • Collect, analyze and measure process data on the effectiveness of business processes

• Gather metrics data and create reports/dashboards

• Take action on requests timely

• Keep Leadership informed of important updates or challenges and escalate appropriately

• Support audit requests with a focus on controls in your response/ support

• Ensure adherence to all defined controls and regularly reinforce expectations with team

• Meet defined quality, customer experience and productivity targets

• Review and approve process documentation (i.e Procedure, Job Aids, etc)

• Ensure consistency in communications and support flow through the most appropriate channels

• Facilitate meetings within the team and with our partners

• Participate in project management activities

• Focus on personal development

• Develop Subject Matter Expertise within role

• Review and approve money movement to ensure accounting standards are met

• Monitor correspondence and respond timely

• Escalate issues appropriately (following predefined escalation model)

• Other duties as assigned

The ideal candidate should possess the following skills:

• Adhere to IEI People Leadership framework

• Self motivated and demonstrate the ability to work without supervision

• Excellent organizational skills, time management skills, and great attention to detail

• Ability to manage multiple tasks, prioritize and meet deadlines

• Demonstrates excellent written and verbal communication skills as well as professionalism in working with internal associates at all levels and our external partners

• Excellent problem solving skills

Work at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by use of cellular data (hot spot)

• Cable or fiber connections are preferred

• Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.

• Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

• A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate

• Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

We are unable to consider applicants who do not meet the required Capital One Work From Home compatible internet access, or who live in California, Hawaii, or US territories.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 2 years of people management experience

• At least 1 year of risk management experience

• At least 1 year of G Suite or Microsoft Office experience

Preferred Qualifications:

• At least 5 years of people management experience

• At least 2 years of reconciliation or accounting experience

• At least 2 years of G Suite or Microsoft Office experience