Job description
Per Diem, Various shifts and hours/week.
Pay Range is between $18.70-$22.22/hr, depending on years of relevant and like experience. **Includes per diem differential
Boulder Community Health is a Certified Level II Trauma Center. In 2022, we celebrated the 100th anniversary of the founding of our organization. We are honored to hold the awards of 2021 U.S. News & World ‘Best Hospitals for Maternity Care’, 2019 Best Medical Facility from Boulder Weekly, and Best Local Employer from Daily Camera. Come be part of an independent, community-focused health system; feel good knowing that your work will make a difference in people’s lives and positively contribute to the community.
POSITION SUMMARY
The Information Desk Receptionist is responsible for facilitating the smooth and accurate flow of information regarding hospital-wide services, location of patients, location of hospital departments, location of meetings, etc., ensuring excellent customer service to patients and visitors. The Information Desk Receptionist is a resource for the volunteers who are working at the Information Desk.
JOB QUALIFICATIONS
Education or Formal Training
High school diploma or equivalent preferred
Knowledge, Skill and Ability
- Can accurately follow information flow systems
- Can handle multiple tasks at one time
- Has basic computer skills and knowledge of conducting basic web searches
- Can communicate by phone
- Can handle stressful situations
- Can assess anxiety level of patients/visitors and handle appropriately
- Can assess when back-up assistance is needed
- Can role model excellent customer service
- Can be a liaison with other departments for smooth flow of systems
Experience
- Prefer minimum of 2 years’ experience in a hospital setting
- Experience in customer service preferred
- Experience working with varied personality types preferred
- Experience in working with volunteers preferred
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves as the official greeter and is a knowledgeable advocate of the hospital.
- Promptly and courteously greets and receives hospital patients, visitors, employees, physicians, vendors and other guests, using patient/customer name whenever possible.
- When requested, contacts hospital staff member/department to confirm appointment/arrival of guest.
- Assists with general inquiry and/or needs, gives directions and escorts (or delegates an escort) patients to their destination.
- Answers incoming telephone calls promptly and responds to general inquiries about meetings, programs, and services, making appropriate referrals.
- Maintains a positive, upbeat attitude, consistent with patient/customer-focused model of care, with a goal of providing individualized service.
- Keeps abreast of changes and “what’s going on” at BCH and clearly articulates appropriate information.
- Maintains Information Desk systems, ensuring accuracy and confidentiality for patient and other relevant information.
- Maintains appropriate coverage at Information Desk.
- Maintains accurate flower sign-in log and ensures follow up regarding any customer discrepancies.
- Ensures cleanliness, orderliness, and safety of main entrance. Reports specific needs to appropriate department.
- Maintains adequate supply of brochures and related information, as well as needed equipment (wheelchairs, etc.).
- Monitors the environment of the lobby for good flow while caring for patient and visitor needs.
- Verbally screen patients and visitors for COVID-19 Symptoms and apply BCH COVID-19 policies.
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES
- Able to maneuver patients/visitors of varied weights in wheelchair several times during a shift.
- Able to maneuver flower cart.
- Able to lift floral arrangements up to 20 lbs. several times/day.
- Work and stand for extended periods of time.
- Agility and accurate response as needs arise at front desk
- Environmental conditions may include, but not limited to variations in temperature, noise and odors.
About Boulder Community Health and Boulder, Colorado
Uncompromising medical excellence delivered with respect and compassion. Since 1922, Boulder Community Health has built a strong reputation on these values. As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care. Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice. Surround yourself by natural beauty and an active, life-embracing community. Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more!
EOE/Affirmative Action/Drug-free workplace
Location: Boulder Community Health · Information Desk
Schedule: Per-diem, Various shifts, Various
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