Job description

Candidate Must Haves:

• Strong Customer Service
• In Person and over the phone Data Entry ERP experience a plus

Brief Description

• Greet clients and visitors with a positive, helpful attitude.
• Enter customer orders for standard product into an order entry system.
• Processes all miscellaneous debit and credit memo requests through entry and distribution.
• Maintains configured product serial card file and handles customer inquiries.
• Prepares miscellaneous shipping papers for all non-product related shipments.
• Handles customer phone, email and fax requests for shipment pro numbers and proofs of delivery.
• Maintains shipping document files.
• Job tasks include on-line entry of order and serial card data, manual typing and control of shipping documents, and entry and distribution of credits and debits for non-product related material or services.

Description Essential Duties/Principal Responsibilities:

• Serves visitors by greeting, welcoming, and directing appropriately.
• Notifies company personnel of visitor arrival.
• Performs on-line entry of customer orders for Standard product in MERIT order entry system.
• Enters monthly Rep truckload orders and Scrap shipment orders in MERIT.
• Performs on-line entry of all credits and debits for freight charges, cancellations and miscellaneous billings as required.
• Handles customer inquiries relating to configured product serial card data in addition to maintaining the serial file.
• Performs on-line entry of serial card data.
• Prepares Shipping documents for all shipments of miscellaneous product, maintains files, matches with shipment notification and prepares debit/credit invoices for same as required by the requestor.
• Distributes copies per department procedure. Handles all customer requests for shipment and tracking information received via phone, fax and email.
• Researches shipment via on-line and manual files, contacts freight carriers and uses internet to obtain tracing data.
• Responds to customer.
• Modify customer contact information in the system. Screen Non-US citizen using passport, and documents from requisition party to make ready for shipments.
• Other duties as assigned.
• Provides administrative support to Customer Service department as required.

Required Qualifications:

• High School diploma or equivalent 3-5 years’ experience in similar role Advanced
• Microsoft Excel skills Intermediate
• Microsoft Office skills Excellent verbal and written communication skills

Preferred Qualifications:

• Bachelor’s degree Experience in manufacturing environment

Job Types: Full-time, Contract

Salary: $20.00 - $22.50 per hour

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Are you vaccinated?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• ERP systems: 1 year (Preferred)
• Clerical: 2 years (Preferred)

Work Location: One location

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