PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner. (EF)
• Receives and screens visitors and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Conducts self in a manner that is congruent with cultural diversity and inclusion principles. (EF)
• Routes calls to appropriate person or takes complete messages with accurate date, time, name, number and information which includes determining the nature of each call. (EF)
• Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 25%

• Performs administrative tasks and duties specific to department being supported, as appropriate. Maintains a professional work space and keeps it well stocked with supplies. (EF)
• Develops ongoing relationships and interactions with internal stakeholders and clinicians; understands and serves the needs of the department and sources goods, services and equipment as appropriate. (EF)
• Contributes to meeting/exceeding department and organization targets for patient satisfaction measures. (EF)

QUALITY/SAFETY - 20%

• Accurately utilizes electronic medical record system, identifying and/or entering patient demographics, as appropriate. (EF)
• Actively participates in organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision. (EF)
• Maintains a safe environment, following all policies and procedures for safety, hazardous material. Reports accidents promptly and corrects minor safety hazards. (EF)
• Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/practice quality and safety scores. (EF)

FINANCE - 15%

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. (EF)
• Maintains adequate copier/printer paper and toner; beverage and other inventory items as appropriate. Initiates office equipment (copy machine, fax machine and printers, etc.) service calls and follows up to ensure that required maintenance/repairs are performed in a timely manner. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc. (EF)

GROWTH/INNOVATION - 15%

• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)
• Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

• One year of clerical support/telephonic experience, preferably in a customer service or call center environment