Job description

COMPANY OVERVIEW

Health Express Urgent Care is a privately owned Urgent with 5 convenient locations in Parma, Avon Lake, Mayfield Heights, North Ridgeville and Cleveland. HEUC is the top rated urgent care in the Cleveland area! Here at HEUC, we strive to put the patient first with excellent customer service and patient care.

Job summary

Medical Receptionists directly interact with patients collecting and providing information concerning the patients’ medical care. Receptionists also work closely with other staff to ensure effective communication. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily.

The ideal candidate will have a friendly and easy-going personality, but also be an energetic team player. A customer-oriented approach is essential! Our goal is to make guests and patients feel comfortable and valued.

Some responsibilities of our Medical Assistant/Receptionist:

• Keep up the flow of the office
• Collect data about previous health, medical and surgical history from patients
• Explaining treatment procedures to patients
• Preparing patients for examination
• Assisting the physician during exams
• Collecting and preparing laboratory specimens
• Performing basic laboratory tests
• Clean and maintain instruments and medical equipment
• Collect specimens for lab tests
• Document appropriately within electronic medical records
• Stock exam rooms as needed
• Enter data from monitoring and tracking systems
• Preparing and administering medications as directed by a physician
• Must be able to handle a fast-paced environment
• Must be willing to float to other locations if necessary
• Cross-train on reception and serve as back-up in emergency cases.
• Must be willing to work evenings and weekends on a rotational basis
• Friendly, compassionate, computer literate candidates are a must.
• Excellent customer service skills required.
• Greeting patients with prompt, professional and courteous service
• Answer phone lines/take messages. It's important to be alert, energetic/inviting, and professional on all calls.
• Patient check-in/check-out, providing compassionate, professional, and attentive customer service with every patient that comes in.
• Data entry into EMR system (Athena)
• Insurance verification
• Collection of copays and outstanding balances
• Comply with all HIPAA and OSHA regulations and policies
• Scanning and uploading patient documents in a timely manner
• Must have reliable transportation
• Bilingual (Spanish) a huge plus!

Minimum requirements

• High School diploma or equivalent certificate
• Prior experience with medical terminology is a plus
• Willingness to travel to more than one office and a flexible schedule
• Must be able to work bi-weekly weekends.
• Must be able to work 12 hour shifts.
• Ability to learn related center tasks and be of assistance to clinical staff, management, and physicians.
• Self-motivated to achieve the highest patient care and customer service standards
• Medical reception experience-1 year minimum.

Job Types: Full-time, Part-time, PRN

Pay: $16.00 - $18.00 per hour

Healthcare setting:

• Private practice

Medical specialties:

• Urgent Care

Schedule:

• 12 hour shift
• Rotating shift
• Rotating weekends
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Avon Lake, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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