Job description

The Shop Receptionist / Assistant is responsible for the reception area and overall seamless daily operations of the facility. Includes, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting gift card sales, checking the guest in, inventory management, and charging for services performed.

• Provide top-level guest service for all including internal guest service.
• Be on time for your shift.
• Properly open and close the shop each day according to Standard Operating Procedures.
• Accurately book, change and cancel appointments.
• Acknowledge and greet everyone who enters and leaves.
• Actively promote services and retail promotions and/or discounts available.
• Provide detailed descriptions of services, appointment cancellation/change policies, and general client FAQ's.
• Utilize computers with skill and proficiency and only for business purposes.
• Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked, and well-organized work area.
• Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace.
• Regularly attend, participate in, and support training and staff meetings.
• Assist in all areas of operation as requested by management.
• Assist Marketing Manager with daily marketing tasks

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift

Ability to commute/relocate:

• Louisville, KY 40204: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How soon are you looking to start and what is your availability?

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

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