Job description

We are, a freestanding, physician-owned, comprehensive cancer center based in Albuquerque, NM with a satellite clinic in Gallup, New Mexico. We are an Oncology Medical Home, with a focus on early intervention for patient symptoms, resulting in low hospitalization rates. Our Physicians have won Top 10 Docs in the city of Albuquerque multiple times.

As a successful Medical oncology and Radiation oncology practice, we have expanded our medical practice to include Survivorship, palliative care, Primary Care, Rheumatology, Pulmonary, Urology and Sleep Center.

Make a difference in the lives of patients by joining a physician-led, partnership organization with a patient-centered and evidenced-based medicine approach. You will have the tools, resources, and professional freedom you need to deliver outstanding patient care.

POSITION SUMMARY:

POSITION SUMMARY:

This position is responsible for facilitating patient services within Radiology to ensure patients are seen in as timely a manner as possible by maintaining awareness of total patient load, departmental issues, and priorities. This includes setting up the room, patient screening, cleaning/turnover of the room after the procedure, assisting with patient charting, and assisting with disc/film requests.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Answers and places calls; takes and relays messages; handles requests/problems and refers to appropriate staff; demonstrates proper telephone etiquette.
• Relates to all patients in a pleasant and professional manner.
• Assesses / Screens patients for potential risk factors.
• Prepares patient for procedures providing instructions to obtain desired results, gain cooperation and minimize anxiety.
• Removes patient from the exam room and prepares for next procedure.
• Follows appropriate departmental protocol for procedures unless specified otherwise by the Radiologist.
• Obtains and documents the patient history and pertinent information.
• Ensures proper identification of patients and provides for patient privacy.
• Assists with radiology disc requests
• Review radiology orders for completeness/errors/discrepancies and reconcile discrepancies with the physician’s office prior to completion.
• Is knowledgeable of what to do to assist in the treatment of contrast reactions and other emergencies.
• Adheres to infection control standards specific to patient care.
• Plans delivery of care according to patient activity and staff competencies.
• Assist with Nuclear Medicine Research documentation
• Verifies exams in the PACS system.
• Prints and copies studies from the PACS system.
• Calls other facilities to request for prior studies.
• Reports any unusual circumstances or problems to Radiology Manager for proper action.
• Exercises proper precautions to ensure the safety of patients, the general public, staff, and self.

POSITION QUALIFICATIONS:

Competency Statement(s):

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Applied Learning – Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures and while demonstrating the core values.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Judgment - The ability to formulate a sound decision using the available information and resources.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Safety/Compliance Awareness - Ability to identify and correct conditions that affect employee/patient safety and privacy compliance.

SKILLS & ABILITIES:

Education and Experience:

• Experience: At least 1 year of customer service in a hospital or service environment is required.
• High School diploma or GED is required.

Computer Skills:

• Basic computer skills, EMR, PACS, and related systems

Certificates & Licenses:

• BBP and Biohazard annual safety training
• Current CPR certificate

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
All employees must be vaccinated against COVID-19.

Education:

• High school or equivalent (Required)

Work Location: One location

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