Join Cleveland Clinic Akron General where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient care, Akron General earned the No. 1 hospital ranking in Akron and the No. 7 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Radiology Scheduling Clerk PRN, you will actively contribute to delivering positive patient experiences as you will be the first point of contact for many callers, patients and visitors. Your primary duties will include, but are not limited to:

• Receiving and directing all incoming phone calls to the department.
• Assisting patients and addressing their concerns.
• Reviewing and processing incoming orders.
• Scheduling various exams not scheduled by Centralized Scheduling.

The ideal future caregiver is someone who:

• Demonstrates a strong work ethic.
• Acts in a friendly, helpful and compassionate manner.
• Enters data with accuracy.
• Has excellent customer service and communication skills.

This role will allow you to create the foundation in healthcare that you’ve been looking for as it’s a stepping stone to other roles within the department and Cleveland Clinic.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Responsibilities:

• Ability to effectively multitask in high-volume office and maintain professional demeanor towards both patients and caregivers.
• Liaison between patients and caregivers.
• Distributes documentation of Cleveland Clinic AGMC Notice of Privacy Practices and Patient Rights/Responsibilities to patients for compliance, ability to provide explanation upon patient request.
• Provides assistance, education and direction to all who seek help.
• Works in Multiple Systems: Radiology Information System, EPIC, FormFast, Order Facilitator, AGMC Portal (to obtain lab results), Hospital Information System (EPIC) and Multiple Paging Systems.
• Answers multi-line department phone system using Cleveland Clinic Akron General customer service script. Screens callers and directs them to the proper person if further assistance is required.
• Cross trains to work at multiple work stations. (Inpatient, Outpatient and Scheduling).
• Reviews orders for accuracy including the correct patient billing and medical record numbers.
• Processes all outpatient and inpatient orders coming into the department. Reviews for appropriateness and processes per department policy and procedures.
• Accurately enters all procedure exam codes into the Radiology Information System according to modality specific criteria. (Diagnostics, Nuclear Medicine, MRI, CT Ultrasound, Interventional, and PET Scan.
• Completes all necessary paperwork and documents all required information appropriately.
• Scans physician orders into EPIC upon patient arrival. Reviews work for accuracy.
• Receives all incoming faxes and distributes appropriately.
• Researches, obtains and documents all necessary lab results needed for patient procedures.
• Coordinates and prioritizes all paging activities to inform appropriate caregivers of Today, ASAP and STAT patient orders.
• Schedules STAT outpatient procedures according to policy and procedure. Provides timely notification to appropriate technologist.
• Schedules complicated procedures not handled by Centralized Scheduling.
• Prepares daily Fluoro schedules according to policy and procedure.
• Prints daily schedules and works in advance to arrive procedures in the Radiology Information System (RIS) System after patient registration.
• Prepares pre-procedure packets and/or prints worksheets according to the specific procedure and modality.
• Follows patient identification policies and procedures when checking in and/or securing ID bands on patients.
• Notifies on-call caregivers and physicians of STAT patient orders when applicable. Documents all communicates in ledger for accreditation (TJC, Trauma, CMS) compliance.
• Completes daily reconciliation (in RIS) of cancelled and on-hold inpatient procedures.
• Maintains patient confidentiality by placing all patient related documents securely in confidential container.
• Maintains printers, fax machines and copiers with appropriate levels of stock. Notifies appropriate personnel if equipment is malfunctioning.
• Other duties as assigned.
• Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.

Education:

• High school graduate or equivalent.

Languages:

Certifications:

• None required.

Complexity of Work:

• Ability to communicate effectively with physicians patient families and co-workers.
• Knowledge of basic computer and Windows applications.
• Must have exceptional customer relations skills.
• Proficiency in keyboarding validated by the completion and results of the alphanumeric test administered in Human Resources.

Work Experience:

• Previous front desk experience preferred.
• RIS (Radiology Information System) experience preferred.

Physical Requirements:

• Ability to either sit or stand for long periods of time, depending on the task at hand.
• Manual dexterity sufficient to operate computers and common office equipment.
• Requires audible speech and hearing, normal or corrected vision.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.