Job Description:

The Scheduler is responsible for phone outreach to patients, explaining Arkos services, and scheduling visits for our quality team field clinicians across the state of North Dakota. This role will also assist with electronic medical record retrieval when necessary. This role is a key part in supporting HEDIS quality initiatives and regulatory/contractual requirements.

The Company:

Arkos Health is a new kind of proactive healthcare company that serves health plans and provider organizations to make sure patients get the care they need. By engaging individuals with virtual, in-home, in-clinic and in-facility care options, Arkos Health delivers advanced community-based health services that allow our clients to live healthier, more independent lives.

Essential Duties and Responsibilities:

• Completes telephone calls to patients, providers, and other health care professionals and organizations in support of care initiatives.
• Receives, proofreads, and verifies reporting from the health plan against internal systems for accuracy and completeness to appropriately schedule appointments.
• Ability to utilize multiple systems simultaneously to schedule member visits. Expected number of appointments scheduled per week/month to be determined by Director of Quality based on current business needs.
• Demonstrate excellent communication and collaboration skills.
• Provides high quality customer service to both internal and external customers.

Qualifications/Skills:

• High school diploma or GED equivalent required.
• 2+ years' experience in a healthcare environment.
• Certified Nurse Assistant and/or Medical Assistant Certification in North Dakota, is preferred.
• Sales experience is a plus.
• Experience with verifying eligibility and navigating through insurance portals

Benefits:

• Fully paid employee medical/dental/vision/life/short term disability
• Employer matching 401(k)
• 15 days annual combined sick/PTO with 9 paid holidays

Must complete our Culture Index Survey. Take the assessment at https://portal.cultureindex.com/public/survey/general/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.

Arkos Health EEO Statement:

All Arkos Health divisions are Equal Opportunity Employers. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other status protected under federal, state or local laws.

Arkos Health is a drug free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.