Job description
The Quality Improvement Consultant will actively partner with leaders to improve operations and quality through project management, initiative support, and process improvement. In collaboration with clinical and administrative leaders, will execute improvement projects related to organizational goals and strategies in assigned areas. Consultants will manage all aspects of complex projects, including improvement plans and defining appropriate tools, methodologies and metrics needed to improve efficiencies of healthcare operations, patient safety and clinical processes. Consultants will coach and mentor individuals and teams on improvement methods, system thinking, change management, group dynamics and planning methods.
Education/Experience:
Bachelor’s Degree
3-4 years of relevant work experience with 2-3 years project management experience
Experience with:
- process improvement
- Lean, Six Sigma or PDCA
- project management
- change management
Proven experience in managing successful projects of both small and medium scale
Healthcare experience preferred
Special Knowledge/Skills/Certifications/Licenses:
- Constructive dissatisfaction with the status quo and drive for improvement using strategic thinking skills
- Excellent critical thinking, analytical skills and problem solving. Able to contribute these skills to the creation of solutions.
- Data driven, demonstrated capability to obtain and analyze data to direct project focus, yet comfortable with ambiguity and able to balance a bias for action with an understanding of risk.
- Excellent verbal and written communication skills
- Ability to teach, coach and influence others, including ability to lead through influence
- Self-starter that demonstrates accountability and ownership of their work.
- Drive and initiative to develop relationships and partnerships within and external to areas of focus. Team player willing to freely share knowledge, resources and information.
- Proficient in preparing, leading and facilitating meetings and improvement sessions
- Demonstrated experience for managing the complete project and/or PDCA cycle including defining and scoping new opportunities, creating deliverables and monitoring status with progress reports to key stakeholders
- Exceptional organization and prioritization skills
- Able to successfully deal with ambiguity, have perspective and courage, be approachable and motivate others
Special Certifications
- Certified in Institute for Healthcare Improvement (IHI) change methodology, Six Sigma, Lean or related quality Improvement methods, not required but seen as an asset
- Change Management Certification, not required, but seen as an asset
- PMP certification, not required but seen as an asset.
- CPHQ (Certified Professional in Healthcare Quality) not required, but seen as an asset
Additional Information:
This role supports Methodist Hopsital Inpatient service line which includes Methodist patient care areas, Community-based Services, and other areas as assigned.
The Organization
At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations. HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.
Park Nicollet Mission, Vision and Values
Mission: Our mission is to improve health and well-being in partnership with our members, patients and community.
Vision: Health as it could be, affordability as it must be, through relationships built on trust.
Values:
- Excellence We strive for the best results and always look for ways to improve.
- Compassion We care and show empathy and respect for each person.
- Partnership We are strongest when we work together and with those we serve.
- Integrity We are open and honest, and we keep our commitments.
What makes us unique?
At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.
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