Job title: Quality Improvement/Assurance Coordinator

Reports to: Chief Executive Officer

Status: Full Time / Part Time

Location/s: Admin Office, 1428 Highland Avenue, National City CA 91950

The Organization

Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community. Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system. Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos. We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health related services to the uninsured, underinsured, and underserved families of all income levels regardless of their ability to pay.

JOB OVERVIEW

Experienced quality assurance/improvement professional to help implement activities that will improve patient-centered care delivery in our organization. A team collaborator and dedicated person interested in improving care to FQHC patients.

ESSENTIAL DUTIES AND RESPONSBILITIES

• Implement Quality Improvement activities and contribute to the overall performance improvement of Opsam health using the fundamentals of Quality Improvement process and analysis.
• Lead QA/QI meetings and activities by service area (medical, dental, and mental health)
• Document QA/QI meetings
• Assist Medical and Operations Directors in implementing and maintaining QI/QA systems, policies and procedures (including document control, training and processes) to ensure compliance and best practices for Health Care programs and data system.
• Collect, prepare, and convey health data information clearly and identify and provide appropriate recommendations for process improvement.
• Prepare monthly clinical performance reports.
• Facilitate quality improvement projects, track progress, and prepare status reports to internal and external stakeholders.
• Participate in data preparation for annual UDS reporting.
• Work on data integrity issues.
• Support users in EHR.
• Work with medical and care coordination team in the areas of chronic care management, reducing gaps in care and patient education to improve clinical outcomes.
• Maintain strong relationships with the health care team and other departments.
• Develop skill sets that furthers the mission of the health center.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree in related field (Business, Analytics, Quality, Healthcare). Healthcare Quality Improvement experience, preferred
• Experience in data analytics.
• Demonstrated time management and project management skills.
• Desired experience in Quality Assurance/Quality Improvement in FQHC.
• Familiar with concepts of Patient-Centered Medical Home (PCMH), Joint Commission Standards, NCQA, and HRSA quality performance measures.
• Experience working with providers and healthcare teams.

PERFORMANCE REQUIREMENTS

• Ability to document and communicate concepts effectively.
• Strong analytical and problem-solving skills; expertise in Excel.
• Ability to maintain strict confidentiality.
• Ability to relate well to all employees at all different levels and work easily on multidisciplinary teams.
• Comfortable and effective in presenting in group settings.
• Excel, PowerPoint, Word proficiency.
• Able to travel between sites

SALARY RANGE

$28.00 – 32.00