Position Overview:

The Quality Engagement Assistant is responsible for outreaching to and engaging with patients that are due for key preventive health screenings. Reporting to the Quality Supervisor, the Quality Engagement Assistant supports payor quality programs by scheduling appointments for and providing clear information to patients with gaps in care. The Quality Engagement Assistant also updates patient charts, and supports the review, abstraction, and submission of quality measure information to improve quality performance. As an integral part of the Quality Team, the Quality Assistant has a commitment to continual learning.

Key Responsibilities (including but not limited to the following):

• Works under the direction of the Quality Supervisor and provides outreach to and engagement with patients who are due or coming due for key preventive health screenings.

• Provides excellent customer service while facilitating patient appointments and providing clear information to patients.

• Supports quality submissions for payor quality programs including those administered by The Centers for Medicare and Medicaid Services (CMS), Medicare Advantage (MA) and commercial payors.

• Supports activities including chart review, abstraction, and submission.

• Supports the annual NGACO Web Interface quality submission, MIPS attestations, and other efforts to submit supplemental quality data to payors continuously throughout the year.

• Participates in data validation for EHR reports as required.

• Attends and participates in quality team meetings.

• Fosters innovative problem solving and upholds principles of continuous quality improvement.

• Assists in the resolution of issues and elimination of roadblocks to ensure timely completion of tasks.

• Performs other duties as assigned.

Qualifications and Education:

• 3 years’ experience in clinical or community health settings, preferred.

• High School degree required. Associate degree preferred.

• Proficiency with Microsoft Outlook, Excel, and Power Point preferred.

Knowledge, Skills, and Abilities:

• Previous experience working with patients and appointment scheduling in an electronic health record is preferred.

• Strong organizational skills and a demonstrated ability to maintain accurate notes and records.

• Strong interpersonal skills and an understanding and commitment to delivery of patient-centered medical care with a team-based approach.

• Ability to work independently, exercise creativity, and is detail-oriented.

• Ability to manage multiple and simultaneous responsibilities.

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)

• Must live in a location that can receive an Optum approved high-speed internet connection or leverage an existing high-speed internet service
• Working environment suitable to maintain patient and information confidentiality in regards to HIPPA, PHI, and PCI compliance.

• Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to the company Telecommuter Policy.

Colorado, Connecticut, Nevada or NYC Residents Only: The pay range for Colorado residents is $16 to $26.88 per hour. The pay range for Connecticut / Nevada/NYC residents is $16.83 to $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your base compensation, Optum Medical Care, P.C. offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Optum Medical Care, P.C. you’ll find a far-reaching choice of benefits and incentives.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Optum is an EO employer – M/F/Veteran/Disability