Note: The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.

JOB SUMMARY

This classification is located in Water Quality Division of the Utilities Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Quality Control Coordinator is primarily responsible for ensuring the integrity of information found on departmental mainframe or stand-alone computer systems. The classification also develops, implements, and enforces policies and procedures to ensure the proper maintenance of computer records and information and to deter system or database integrity problems. These duties require knowledge of a specific computer system’s functional design, reporting, and balancing capabilities. Essential job functions include: developing, monitoring, and enforcing policies and procedures to prevent or deter system and database integrity problems; documenting and correcting daily system problems; identifying and detailing the system’s functional deficiencies in written report form and using report findings to recommend policy changes and present management options; and performing various administrative and control transactions, such as assigning and monitoring security code designations, completing report requests, and granting system authorization or access. A Quality Control Coordinator is the primary contact for members of other City departments and work units regarding system problems or requests for information. Work products are subject to review through staff meetings, reports, and observation. Depending on the department, the employee may provide direct, functional, or technical supervision and training to subordinate staff.

VETERANS PREFERENCE

Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.

JOB REQUIREMENTS

• Knowledge of and skill in operating computerized information processing systems.
• Knowledge of and ability to use basic research principles and practices.
• Skill in monitoring and maintaining compliance with applicable policies and procedures.
• Skill in operating a personal computer and applying various software applications.
• Skill in analyzing and evaluating large amounts of data, reports, procedures, and policies.
• Skill in effective verbal and written communication.
• Skill in establishing and maintaining effective working relationships.
• Ability to apply a general knowledge of an assigned computer system’s operation, design, and business applications.
• Ability to convey technical information effectively to a variety of individuals.
• Ability to prepare and present both narrative and statistical reports.
• Ability to supervise.
• Ability and willingness to recommend program, procedural, and policy changes based on operational assessments.
• Willingness to maintain confidentiality.

DEPARTMENTAL PREFERENCES

• Skill in mathematics.

WORKING CONDITIONS

• Primarily indoors in a climate-controlled environment.
• Occasionally required to work beyond normally scheduled working hours.
• Subject to occasional local or out-of-town travel to attend meetings, conferences, seminars, etc.
• Subject to continuous noises at low levels caused by personal computer, computer terminal, telephone, ten-key, keyboard, etc.

Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department.

PHYSICAL REQUIREMENTS

• Near vision enough to read and prepare various types of written and machine-generated communications.
• Speech and hearing enough to communicate effectively in person and by telephone.
• Arm and hand steadiness and finger dexterity enough to operate equipment such as calculators, keyboard, etc.

OTHER DETAILS

Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card.

Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Employee and Labor Relations Division.

Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.

If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants.

If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test.

If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination.

Note: Completion of the supplemental questions is required. Applicant responses to supplemental questions must specifically answer the questions asked. Responses to supplemental questions must be supported by work history/information listed on the application/resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.

AN EQUAL OPPORTUNITY EMPLOYER

If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530. The City of Oklahoma City is an equal opportunity employer and values diversity and inclusion. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, creed, national origin, ethnicity, religion, sex (to include sexual orientation and gender identity and/or expression), age, genetic information, disability or political affiliation.

Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people.

Join our team and build a fulfilling career of public service in a diverse and inclusive workplace, alongside talented, hardworking, and dedicated coworkers who provide essential services to thousands of residents and visitors every day. As a City of Oklahoma City employee, you will earn competitive pay, have job stability, grow personally and professionally, and make a difference in your community. To learn more about our departments and the services they provide, go to okc.gov.