Quality Assurance Restoration Technician
Job description
We pride ourselves on being the best at what we do, our family-oriented culture, long-term growth potential for our employees, and appreciate the value of diversity in the workplace. If you're a motivated, hard-working individual, who values the importance of a job well done, strong customer service experience and a passion for the restoration industry, then we want you on our winning team!
What You'll Do:
Performs setup and monitoring along with job closeout and quality assurance inspections. Has general knowledge of the residential and commercial construction practices along with a strong passion for customer service. You will be following practices and procedures and may be required to use said knowledge to collect and provide prompt accurate data used to measure and monitor the quality of work performed in the field. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Reports to Operations Manager or equivalent. This is a safety sensitive position.
- Ensure customer satisfaction
- Troubleshoot and diagnose problems with setup and operation of drying and cleaning equipment.
- Provide on-site resolution to observed problems that may include site clean-up, documentation completion and recording of photos, videos and technical information.
- Effectively communicate with customers and office staff
- Promptly and accurately complete all required paperwork
- Perform maintenance on various types of equipment and structures
- Quality inspections of job site
- Initiative to train and develop using the company provided resources
- Keep manager informed of new developments, changes or customer concerns
- Other tasks (administrative or other) per process or as defined by management team
- Train entry level employees as required
Job essentials for success:
- #1: Customer Service Oriented
- Able to clearly and confidently educate customers on our products and services
- Minimum of 2-year experience in a similar industry
- Clean 3 Year Driving Record
- Team player
- Able to also work well independently
- Coachable
- Company Vehicle and Phone
- *SPIFF/BONUS INCENTIVES*
- Paid Holidays
- Paid Training
- Health Benefits!
- Work Life Balance
- A company that believes your success and growth
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vacation time off
- Referral program
- Vision insurance
- 8 hour shift
- Monday to Friday
- On call
- Weekend availability
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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