Job description
Job Description
American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 16,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and technology companies around the world. One of them is Salesforce, the leading company in the Customer Relationship Management space. The Salesforce platform supports sales, consulting, client management, pricing, legal, implementations, customer support and the travel agency.
This role in the Center of Excellence for Salesforce at American Express Global Business Travel is a great opportunity to grow your Salesforce knowledge by working on a wide array of topics and functionality while revolutionizing business travel & the contact center environment!
This role is crucial in managing QA (Quality Assurance) project deliverables, timelines, creating robust test plans and producing high quality test results.
This role will work very closely with Technology and Business Travel departments to develop test plans, execute and perform regression testing, provides 3rd level support and ensure business continuity of new or updated product enhancements for successful end user product experience.
The successful candidate must possess strong understanding of how business processes and technologies impact internal and external customers and be able to leverage this knowledge to support business partners and end users
Key Responsibilities
- Review design specifications to understand the scope, requirements, and function of the software product
- Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards
- Conduct testing to ensure products perform according to user requirements and within established guidelines
- Identify, log or document, and recreate error codes, bugs, and defects
- Assist in resolution of all defects related to test execution
- Identify and communicate testing status and risks
- When a product does not perform within specifications, reports defects to programmers (developers) while identifying and recommending solutions, improvements, and updates
- Collaborate with programmers or developers to understand how new enhancements impacts end user product experience
- Participate and support deployment activities and production releases and perform smoke testing
- Support teammates as necessary for coverage
- Performs other duties as assigned
Key Qualifications
- Extensive knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication
- Prior Experience writing test cases/scripts
- Prior experience at least 3 years on Salesforce Sales Cloud or/and Service Cloud or/and Conga/CLM
- Proficient with Microsoft Office Suite or related software
- Excellent organizational skills and in-depth attention to detail with proven ability to manage multiple concurrent priorities
- Ability to create test plans and cases from specifications or verbal communications
- Ability to work independently and manage priorities and meet deadlines with minimal oversight
- Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and technical and non-technical business partners and the ability to adapt style to suit the audience
- Strong analytical and problem-solving skills
- Excellent verbal and written communication
- Self-motivated and team-work skills required
- Collaborative attitude with the ability to quickly adapt to changes
Additional desirable qualifications
- JIRA
- Contact center solutions: chat, messaging, telephony, email, CRM,
- Travel technology solutions: GDS, travel agent software
- UI/UX qualification
The above Job Description is not meant to be exhaustive; duties and responsibilities may therefore vary over time according to the changing needs of the company, your ability to perform and your desire to grow.
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