Public Safety Officer I

Receiving general direction from the Public Safety Director, Operations Manager, Supervisor, or Charge Officer, incumbent shall provide a safe and secure environment for Hospital patients, visitors, and employees by enforcing Hospital security regulations and by continuously watching for and the timely reporting of all hazards or unusual occurrences through patrol of assigned areas. Furthermore, the incumbent shall provide protective service and response for protection of the people and property of the Hospital and is responsible for assisting with the day-to-day operation of Department.

Education

• Minimum of a high school diploma required
• A strong educational background (Associate’s or Bachelor’s degree) in Criminal Justice or related field is preferred

Experience

• No experience required, but 1-3 years of security or related experience preferred

License/Certifications

• Must possess and maintain a valid Massachusetts Driver’s license or valid license form the state in which the employee resides
• Must submit to and pass an annual criminal background check.
• Must obtain prior to the end of training period and maintain throughout employment:
  • AVADE Workplace Violence Prevention & De-Escalation Training
• Must obtain within the first 90 days of employment and maintain throughout employment:
  • International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification
  • First Aid/CPR/AED
  • FEMA IC-100, ICS-200, and ICS-700
• Must obtain within one year of employment and maintain throughout employment:
  • Handcuffing Training
  • Pepper Spray Defense Training
• Preferred Qualifications:
  • Massachusetts License to Carry Class A Licensure
  
  

Knowledge/Skills

• Possesses and exhibits strong customer service and communication skills
• Exhibits him/herself as a consistent performer in all areas of job responsibilities
• Consistently adheres to, meets and at times exceeds, the standards of performance
• Demonstrates sound judgement and is an effective member of the team
• Seeks to improve knowledge, skill, and proficiency in areas needing development
• Works effectively both independently and in teams with the ability to multitask
• Accessible, energetic, concerned, empathetic, positive attitude, collaborative, reliable, and flexible.
• Displays positive image, demonstrates tact and diplomacy, actively listens and able to articulate well
• Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression – effectively managing a high volume of activity.
• Must be able to handle diverse, complex, and stressful interpersonal situations and crisis management scenarios
• Strong risk analysis, organizational, and problem solving skills
• Ability to use critical and analytical thinking, good judgment, prioritization, industriousness, and creative resolutions to produce positive outcomes.
• Must be able to gather, assemble, analyze, evaluate, and use facts and evidence when interviewing victims, complainants, witnesses, and suspects.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices
• Must be able to prepare clear and concise reports and routine correspondence
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications
• Strong writing skills to provide and maintain documentation to support data
• Intermediate computer skills; typing and use of database software.
• Technology: use of access control and database software, communications equipment, and first aid equipment with ability to assist in trouble shooting systems as necessary