Duties & Functions:

• Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all times
• Maintain all restroom cleanliness by checking each restroom a minimum of once every half hour during your work shift
• Collect and stock restroom towels from laundry, fold neatly and put in restroom
• Return dirty towels and soiled linens to laundry for cleaning
• Dust, clean and wipe walls, doors and table tops as and when necessary in the lobby area throughout the shift
• Empty and clean trash bins in public areas
• Familiarize self with all functions happening in the hotel
• Ensure all the telephones in the public areas are clean and operable
• Maintain furniture and equipment in a serviceable condition and report any defects immediately
• Reports maintenance defects to Housekeeping office immediately
• Deal with guest inquiries and requirements efficiently, handle complaints promptly and with thorough follow up
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property and follow correct lost and found procedure
• Ensure all equipment and material used are in a clean and working order, any defects should be reported immediately
• Assist fellow employees to perform similar or related jobs as and when necessary
• Carry out any projects and assignments as directed by the housekeeping management team
• Attend any meetings or training sessions as required
• Undertake any reasonable request and/or special projects as requested by management
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of Ennismore are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.

• Complete other duties as assigned by the Department Head.

• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with Ennismore’s policies and procedures.

OTHER DUTIES

Assimilate into Ennismore’s culture through understanding, supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

Skills