Job description

Agency: Department of Human Services

Location: Joliet, IL, US, 60432-4067

Job Requisition ID: 25942

Opening Date: 4/18/2023

Closing Date: 5/01/2023

Salary: Anticipated Salary: $3,367 - $4,552 per month.

Work Location: 45 E Webster St Joliet, IL 60432-4067

Work Hours: 8:30am - 5:00pm Monday - Friday

Job Type: Salaried Full Time

County: Will

Number of Vacancies: 1

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 10-92-25942

Position Overview

The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant at the Will County Family and Community Resource Center. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC). Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, enters information into the eligibility systems. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

Job Responsibilities

1. Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.

2. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC).

3. Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, enters information into the eligibility systems.

4. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to the completion of high school.

2. Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.

3. Requires ability to speak, read and write Spanish at a colloquial skill level.

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• *Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 10 Weeks Paid Maternity/Paternity Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Job Type: Full-time

Pay: $3,367.00 - $4,552.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you possess one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience?
• Do you possess the ability to speak, read and write Spanish at a colloquial skill level?

Education:

• High school or equivalent (Preferred)

Experience:

• Clerical Supportive: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

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