Job Description

The Portland Art Museum (referred to as Museum) invites applications for the position of Protection Services Supervisor. The primary responsibility of the Protection Services Supervisor is to provide proactive supervision and support to Protection Services Officers posted in the Museum while maintaining a safe and welcoming environment. Communication and sharing of information are key for this role.

This position will oversee daily workflows, scheduling, and assignment of protection services staff. The Protection Services Supervisor will support the Head of Protection Services by communicating policies and guidelines for the department, hosting re-trainings, and ensuring officers comply with policies and procedures for the department and overall Museum. This position will report directly to the Head of Protection Services & Training.

Duties & Responsibilities

• 60% of the job responsibilities will be conducted on the floor managing Protection Services Officers and 40% will be administrative work
• Provide leadership to visitors and employees during building evacuations and other emergencies. Is familiar with escape routes, exit doors, and emergency plans
• Takes proactive steps to provide a safe and secure working environment for staff and visitors
• Managing workflows - ensure the Protection Services Department is following all proper protocols, including monitoring the cameras, and fire alarms, physical patrolling, proper written documentation of all protection services-related incidents, dispatching and completing various logs/files daily
• Responds to onsite conflicts and actively engage in de-escalation techniques to resolve confrontations. Is aware of bias and practices bystander intervention techniques
• Respond to calls for assistance, customer complaints, or queries. Defuses disturbances respectfully. Escorts unwelcome persons from premises as needed
• Communicate Standard Operating Procedures and other protection services procedures and guidelines to PSO
• Oversee and guide the completion of daily tasks, including the opening and closing of the Museum
• As appropriate, help communicate and assist with the Protection Services Officers training program in collaboration with the Head of Protection Services & Training
• Assist with performance improvement plans
• Assist with the annual performance review process
• Recognize and document performance as needed and provide feedback and coaching to Protection Services Officers. Coordinate and refer to the Head of Protection Services as needed
• Conducts regular walk-throughs on campus
• Communicate and collaborate with the Visitor Services team to improve and sustain the customer service component of the department’s mission
• Prepares daily and weekly schedules for 1st and 2nd Shifts.
• Works with the Head of Protections Services to ensure effective scheduling practices
• Assist in new hire orientation and facilitating training
• This role assists in gathering information and report completion. Maintains confidentiality. As requested by the Head of Dept, such as DPSST credentials or CPR certifications

Secondary or Additional Responsibilities

• Covering officer absences or breaks as needed
• Work special events as needed
• Responding to after-hours emergencies as needed
• Performs other related duties as assigned

Supervisory Responsibilities

• Supervision of 20+ Protection Services Officers across three shifts (day, swing, and graveyard)
• Assists with recruitment, mentoring, performance management, training & coaching. Serves as a leading example of being clear on the strategic direction of the department, being accountable and holding others accountable, and centering collaboration and the values of the museum
• Decisions are made within prescribed operating guidelines

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.

• Strong supervisory skills (preferred in a museum or similar visitor-oriented institution)
• Preferred experience with various systems related to Protection Services operations (fire, access control, CCTV, emergencies, etc.)
• Preferred knowledge of security protocol and procedures
• Excellent verbal and written communication skills
• Motivate staff and foster a positive work environment
• Knowledge of Google Suite

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or equivalent professional experience required to become DPSST Certified
• At least 3 years experience in a security field or related role
• 3 years of supervisory experience leading a team
• DPSST certification or obtained within 30 days: Unarmed Security Professional and Supervisory Manager. Note, the incumbent cannot perform any security-related duties until certified
• AED/CPR/First Aid Certification or similar (must be obtained within 30 days of employment)
• Certifications in de-escalation or other applicable intervention skills preferred
• Other training or experience in managing hostile or aggressive behavior preferred

Job Conditions

• Non-Exempt / Hourly
• Hours: 9:30 am - 5:30 pm, Wednesday - Sunday, schedule to match public open hours
• Onsite / Not Remote
• Overtime as needed; role to cover labor shortages and Head of depts. vacation
• Occasional nights and evenings due to events and leadership duties
• On-call status as needed
• Extensive computer work
• Frequently in public spaces interacting with staff and visitors

Physical Activities

• Frequently move about the museum
• Frequently communicates with teams members
• Frequently operates a computer and other office equipment, such as a copy machine, phone, and printer
• Effectively respond to emergencies and undertake rapid response activities
• Occasionally lift/push/pull up to 40lbs
• This list does not summarize a complete representation of all physical requirements
  

Company Description

COVID-19

The Museum has adopted a policy where all employees are required to be fully vaccinated against COVID-19 as a condition of employment, except employees who work exclusively from home or outdoors. Employees may request an exception from vaccination because of a disability or sincerely held religious beliefs. Exceptions to the vaccine mandate require additional safety parameters such as weekly testing. For new employees, requests for exemption must occur before beginning employment at hr@pam.org. New employees must submit proof of vaccination or a valid exception request to the HR department before their first day of work.

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion in our hiring practices and our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability, or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum

The Portland Art Museum is one of the oldest art museums on the West Coast and the seventh oldest in the United States.

The permanent collection has more than 42,000 works of art, and at least one major traveling exhibition is usually on show. The Museum’s collection is distinguished for its holdings of arts of the native peoples of North America; modern and contemporary art; Asian and American art; photographs, prints, and drawings; English silver, and an outdoor public sculpture garden.

The Museum is accredited by the American Alliance of Museums. Learn more at https://portlandartmuseum.org/

Benefits

• Full-Time Status
• Budgeted compensation, within pay grade H ($25.26 min - $29.68 mid - $34.10 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
• Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
• Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / monthly parking pass discounted or bike-to-work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations
  

Application Process for Protection Services Supervisor

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

To be considered eligible, submissions require a resume, cover letter, two references, and all application questions answered. Incomplete applications will not be considered.

Apply by Oct 24th, but role will remain open until filled.