Job Description

The Portland Art Museum (referred to as Museum) invites applications for the position of Protection Services Officer. The Protection Services Officer (PSO) is a member of the Protection Services team, which performs a critical role in protecting the safety of visitors, staff, and Museum property. PSO’s work in various locations throughout the Museum including the lobby, control room, loading dock, Mark building, and patrolling campus.

Duties & Responsibilities

Lobbies

This PSO is stationed in Museum lobbies interacting with visitors and staff and is responsible for promoting a welcoming environment while balancing the art of de-escalation and initiating appropriate responses to safety and security issues.

• Acts as the first responder to disruptive persons entering the lobbies and adjacent areas
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Communicate museum policies in a respectful manner using flexibility and discretion to achieve a safe and positive outcome
• Helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”
• Resolve conflict using de-escalation techniques and upholding equity and inclusion values
• Removes and trespasses visitors if needed from the campus who exhibit harassment, discrimination, threatening or disrespectful behaviors
• Communicating with law enforcement, fire departments, and emergency medical personnel as needed

Control Room

The PSO in the control room protects the Museum, its visitors, staff, and collection by providing a professional and proactive security control room operation service. This role is responsible for monitoring live video feeds, security, and life safety systems, coordinating the Museum’s response to incidents and alarm activations. Other functions include:

• Calling law enforcement, fire departments and emergency medical personnel as needed
• Initiating building evacuations
• Dispatches PSO’s to perform routine tasks and respond to requests for assistance
• Important notification functions via phone, email, radio or Alert Media
• Document activity and write reports
• Issue Keys and Visitor badges
• Lost and Found management

Loading Dock & Mail Room

The PSO in the loading dock & mail room maintains the security and safety of this station while performing important functions and services. These include:

• Overseeing shipments and deliveries
• Processing mail and parcels
• Documentation and notification responsibilities
• Supports Control Room operations

Patrolling

The PSO patrolling will frequently move about the galleries and public spaces and provide a visible and reassuring security presence to keep the Museum’s collections and visitors safe. Other functions include:

• Opening and closing the Museum
• Gallery inspections
• Exterior patrols
• Escorting vendors
• Respectfully reminding visitors of museum policies
• Responding to requests for assistance
• Responding to and investigating alarms
• Provide backup support to lobby PSOs

Other Duties & Responsibilities

• Promptly address situations that could negatively impact the visitor’s experience, Museum collections, facilities, and staff by understanding and applying safety and Museum policies and procedures
• Initiate evacuation of assigned areas during emergencies while following security procedures and applied training
• Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
• Utilize radio for department communications and other technology such as computers, iPad, etc
• Attend ongoing training and learning opportunities related to the collection, special exhibitions, and equity & inclusion and accessibility, emergency procedures, de-escalation techniques, and bi-annual CPR & AED training
• Promote and support institutional equity and inclusion goals
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Performs other related duties as assigned

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.

• Approachable demeanor with a people-first value
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computers including word processing and email
• Adhere to the Security dress code and visibly represent the Museum
• Prior security or similar experience in environments that include interactions with people suffering from mental illness and or under the influence of drugs/alcohol

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or equivalent combination of experience and education required
• Current Oregon Department of Public Standards Safety Training (DPSST) Unarmed certification (or obtained within 30 days of employment)
• CPR & AED training certification (or obtained within 30 days of employment)
• Prior security experience
• Familiarity with access control, CCTV, and fire systems

Job Conditions

• Full-time status
• Schedule / Hours: Night shifts, flexible work days and hours
• Onsite / Not Remote
• Overtime as needed
• Evening hours and must be available to work weekends, holidays, and special events as necessary
• Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
• Occasionally work outdoors to secure the premises

Physical Activities

• Occasionally lift / push / pull up to 50lbs in emergencies
• Frequently ascends and descends stairs
• Occasionally remains stationary for prolonged periods but in an emergency will require rapid movement through the Museum campus
• Occasionally grasping and handling objects such as pens, computer mouse, and radio
• Frequently talking with colleagues and visitors
• Occasionally operates a computer and other office equipment, such as a phone, iPad, and printer
• Frequently listening and communicating with callers on the radio
• This is not a complete representation of all physical requirements

Company Description

COVID-19

The Museum has adopted a policy where all employees are required to be fully vaccinated against COVID-19 as a condition of employment, except employees who work exclusively from home or outdoors. Employees may request an exception from vaccination because of a disability or sincerely held religious beliefs. Exceptions to the vaccine mandate require additional safety parameters such as weekly testing. For new employees, requests for exemption must occur before beginning employment to hr@pam.org. New employees must submit proof of vaccination or a valid exception request to the HR department before their first day of work.

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum and PAM CUT // Center for an Untold Tomorrow

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org.

PAM CUT // Center for an Untold Tomorrow was established in 1971 as the Northwest Film Center. It is an extension of the Museum and a year-round organization where artists and audiences explore our region and the world through cinematic storytelling in all its forms—including film, television, new media, audio storytelling, gaming, and immersive arts. PAM CUT’s mission is to change for whom, by whom, and how cinematic stories are told. Through our “cinema unbound” approach to exhibition, education, artist services, and special programs, we embrace audiences and artists working at the intersection of art and cinema who are not content to be contained.

Shared knowledge around art and film enriches our communities and helps all thrive and engage in a global society. Equity, diversity, and access to art, film, and education are critical to the ongoing work of the Portland Art Museum and PAM CUT. Learn more about the Museum’s commitment to equity at portlandartmuseum.org/equity.

The Portland Art Museum and PAM CUT welcome all visitors and affirm their commitment to making their programs and collections accessible to everyone. The Museum and PAM CUT offer a variety of programs and services to ensure a quality experience and a safe, inclusive environment for every member of our diverse community. Learn more at portlandartmuseum.org/access.

Benefits

• Non-exempt / hourly
• Budgeted compensation is within pay grade C ($15.67min - $18.02mid - $20.37max), depending on experience
• Shift differentials eligible, for hours worked onsite:
  • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
  • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking pass discount or bike-to-work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations
  

Application Process for Protection Services Officer, Night Shift

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

In order to be considered eligible, submissions require a resume, cover letter, four references, and all application questions answered. Incomplete applications will not be considered.

Job will remain open until filled.