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  Primary Function

Hospitality Expectations

• Create a fantastic environment for all tenants
• Improve customer experience every day with hospitality and quality services
• Manage onsite concerns within the properties and units
• Ensure maintenance service requests are completed with speed and quality.
• Follow-up up on completion to guarantee satisfaction about all services.
• Monitors and schedules all maintenance activities such as order supplies, coordinate and schedule Preventive Maintenance, update Make Ready Board daily ensuring timely recondition of apartments upon move-out.
• Maintenance Shop often inspected to ensure compliance with OSHA and companies' policy.
• Coordinate pest control/termite treatments.
• Complete "pre-inspections" for units on Notice to Vacate and determine the cause of the move-out.
• Follow-up on delinquent rent and assess eviction process.
• Conduct property inspections weekly.
• Maintain the property always clean, organized, and operating within budget.

Commercial Expectations

• Oversees leasing, follow-up on pending applications, submit completed rental applications to screening service. Notify applicants once they are approved and schedule the Lease signing and Joint Move-in Inspection. Review lease expiration dates and utilize Re-Certification/Renewal Process Checklist.
• Manages the daily operations such as scheduling appointments for tours, move-ins, move-outs, and vendor activity.
• Oversees marketing utilizing the "Marketing Plan" by implementing Resident activities to promote Resident Retention and coordinate completion of a monthly newsletter.
• Complete monthly Market Survey by shopping competition, be aware of neighborhood market conditions and recommend specials, promotions, and/or advertising.
• Responsible for the development and implementation of programs designed to increase occupancy, lease, renewal rates, and price.
• Review, approve PO's/invoices. Process SODA's meeting deadlines. Reclass and accrue for monthly expenses as needed.
• Prepare Monthly Financial Reports by Reviewing monthly financial statements and budget variances. GPR and rent roll. Market Rent Schedule.

Finance Expectations

• Manage the property cost and improve the efficiency of OpEx (NOI tracking)
• Complete Weekly Reports and others as required.
• Participate in the completion of the annual budget and the Budget Recap/Summary, and the Year-end Property Report.
• Provides information on operating costs as well as the annual budget for the properties.

Leadership and Manager Expectations

• Mentor and direct onsite team
• Manages and leads onsite staff, including maintenance, third-party, and/or AHS Employees providing quarterly performance review feedback.
• Manage conflict situations (employees, tenant, or third-party)
• Ensures all calendar activities are conducted promptly to meet required deadlines.
• Ensures all required city, county, and state permits/licenses are within compliance at all times.
• Oversees daily workflow for office and maintenance team members, prepares monthly team schedule, and approves payroll and PTO requests.
• Use daily the Power BI dashboard to manage the KPIs and Goals

• 
  Bachelor's degree
• Master’s degree is preferred
• Minimum five years of experience with leadership positions (Management)
• Hospitality Manager (hotel) or Property Manager Tenant relations is preferred.
• Courses in real estate preferred.
• Spanish speaking preferred.

• 
  In depth knowledge of all tenant laws surrounding property management.
• Proficient in MS Office, Power BI, and Resman preferred.
• Customer-oriented / People-oriented
• Interpersonal savvy with strong communication and presentation skills.
• Well organized with excellent time management skills.
• Ability to perform functions to manage, direct and provide leadership to assigned property.
• Ensure the property is maintained while being operated within accordance with companies’ strategies, objectives and facilitate solutions
• Think differently! Creative and responsible!
• Good leadership
• Knowledge with complexity Analyses
• Finance capability
• People-oriented
• Unsatisfied with status quo
• Multi-task (hand’s on and outside of the box)
• Travel required - one month training at Corporate and once a month to Corporate.
• Fully understanding property management and its financial aspects.