Property Manager

Essential Duties & Responsibilities

Financial

• Diligently attempt to collect all charges due from the residents, taking any appropriate legal action when residents do not pay.
• To become aware of competitive market conditions, maximizing rental revenues at the property. Maintain rental schedule appropriately, allowing efficient pricing and leasing of units.
• Concession programs and unit pricing to be monitored and adjusted to market conditions.
• Diligently strive to pinpoint expenses that can be reduced.
• Prepare and review month-end site reporting packages.
• Ensure that all monies received at the property are deposited in good form daily. Under no circumstances are funds for a deposit to be left on the premises overnight.
• Required to take an active role in the preparation of property budgets.
• Maintain accurate reconciliation of the property’s petty cash account.
• Ensure that all A/P Invoices are processed in a timely manner.
• Responsible for property adherence to budget limits.

Leasing

• Ensure the property is rented to the fullest capacity.
• Utilize marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in obtaining closing.
• Confirm that leasing staff gathers information about market competition in the area and files.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Represent the company in a professional manner at all times.

Resident Retention

• Deal with resident concerns and requests in a timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the community.

Personnel Management

• Consistently use successful techniques and company directives to screen, orient, and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily office staff schedules and assignments.

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires regular community inspections and tours.
• Assure quality and quantity of market-ready apartments.
• Ensure that models and market-ready apartments are walked daily and communicate any service-related needs to maintenance.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.

Safety

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a “safety first” principle.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Confirm all leases and corresponding paperwork are completed and input into the PMS accurately and on a timely basis.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Lead emergency team for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Education

• High School diploma or GDE (accredited)
• Bachelor’s degree is preferred

Certificates

• Valid driver’s license
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred but not required

Desired Skills & Experience

• Minimum 2 years as an on-site Property Manager and/or Assistant Property Manager. Will consider 3 years of supervisory experience in a customer service-related business with appropriate certification(s).
• Must be Bi-lingual and effectively able to speak and understand Spanish and English. REQUIRED.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification within 30 days of employment.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Participate in training to comply with new or existing laws.
• Be able to work evenings and weekends as needed.
• Present self in a neat, clean, and professional manner always throughout the workday and/or whenever present in the community.

Benefits

• Competitive salary
• Performance Incentives
• Continuous training programs
• Generous PTO
• Medical & Dental Plans
• Professional Development Reimbursements
• Onsite Living Discount

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Brick Lane is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.