Job Summary: Through proper project management, the Project Manager serves as the vital link between CWL’s high-profile construction clientele and the Company to ensure that client expectations regarding quality and service are consistently met and exceeded for the entire lifespan of projects, this includes but is not limited to installation, sales and estimating, project costing, billing, procurement, and employee management.

Essential Duties and Responsibilities include the following, other duties may be assigned.

Working within designated deadlines and budget manages jobs, personnel, and supplies to maximize company financial health.

• Plan, schedule, and implement the tasks of multiple field crews for landscape construction projects. These activities must result in compliance with contract specifications, budgets, and client expectations.
• Conduct pre-construction meetings with the property owner, operations manager, field staff, and subcontractors.
• Understand the client and design expectations and inform Field Supervisors about the project requirements as well as oversee field operations in conjunction with Field Supervisor.
• Effectively communicate progress on landscape projects to company management, sales, design, and field staff.
• Keep staff apprised of invoicing schedule for landscape projects and manage billing to reflect actual job progress and monitor collections.
• Ensure that all extras are documented, approved by the project owner, and billed accordingly.
• Analyze designs and complete take-offs for estimating purposes.
• Coordinate and track subcontractor work. Effectively and expeditiously process change orders.
• Create and maintain job files
• Coordinate scheduling of materials and labor.
• Comply with all company policies/procedures and safety requirements.
• Build a customer base with new and existing clients, identifying prospective customers, and serving as the initial contact to determine the viability and desirability of a targeted account.
• Present proposals to customers and negotiate customer contracts in conjunction with operations staff.
• Actively educate and sell other company services to customers and build relationships that will foster referrals.
• Participate in property walk-through, noting needs and communicating relevant services and prices. Prepare estimates, proposals, and presentations.
• Assist in developing and implementing marketing strategies aimed at attracting projects that the Company likes to do. Assist in writing and editing communication pieces.
• Foster strong relationships with new and existing clients, responding to client concerns timely.
• Maintain or improve relationships with contractors, landscape architects, and other prominent figures.
• Serve as the customer liaison and advocate between managers and field team members.
• Conduct a final walkthrough with the client to ensure customer satisfaction.
• Follow up with clients after the job is completed. Monitor callbacks and warranty work.
• Always present a professional attitude and appearance.

Develop and capture new business.

Adheres to Christy Webber Landscapes customer service standards to ensure excellent customer service and maximize overall client satisfaction.