Job Summary

Supports the day to day activities of defined projects within BSE, specifically, as it relates to the overall coordination of material and logistics services. Provides quality service to our customers. Manages the flow of material from the planning phase to the completion phase of each project. Maintains the schedule of jobs being handled, maintains accurate database on current projects and assists in ensuring required specifications are met for all jobs in progress. Provides assistance in purchasing functions product evaluations, inventory management, pricing development and other related services.

Responsibilities

Essential Functions

• Works closely with BSE Project Managers and other sales staff to provide coordination services for the assigned projects in order to meet and exceed sales and gross profit objectives.
• Manages the flow of material from the planning phase to the completion of each assigned project.
• Assembles the package, follows up on submittal status with both the customer and factories, and resubmits as needed.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
• Maintains the schedule of jobs being handled, maintains accurate database on current projects, and assists in assuring required specifications are met for all jobs in progress.
• Maintains a high level of teamwork and communication in ensuring a balanced workload within the team.
• Consistently provides responsive, quality service to customers.
• Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
• Provides assistance in purchasing functions, product evaluations, inventory management, pricing development, and other related services.
• After bid date, assists in following-up on quotations to clarify product specifications, assure outstanding issues are resolved, and develop schedules that will meet required deadlines.
• Responsible for the completion of each assigned project.
• Provides timely follow-up on technical inquiries and requests.

Non-essential Functions

• Responsibilities may include all or some of the following; product application and support, procurement, material management, staging, kitting, storage, job site delivery, back hauling and project close out.
• May be required to interact with engineers and developers on given projects.
• May develop quotations and request bid/performance bonds for customers within company profit objectives and guidelines.
• May assist with negotiating with vendors for best pricing and best delivery of products to customers and/or jobsites.
• May be asked to assist Customer Financial Services staff to resolve customer-billing problems resulting from errors in the quotations process, pricing, shipping, deliver or other customer service/credit areas.
• Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.
• Attends training programs, as required. May assist with trade shows, as needed.
  

Qualifications

• Minimum of a business or trade degree preferred or the equivalent in work experience.
• Minimum of two years of prior customer service, quotation or sales experience with strong knowledge of electrical products and utility systems preferred.
• Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies preferred.
• Ability to read, write and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, PowerPoint and Outlook), Internet and SAP software.

Skills and Abilities

• Technical ability to understand electrical systems and product applications with prior electrical distribution experience preferred.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize and work well on a team.
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.