Job description

PROGRAM SUPPORT SERVICES SPECIALIST (Provider Services)

Under the supervision of the child care services supervisor (provider services), the program support services specialist (provider services) shall be responsible to:

1. Enter and update subsidized child care provider information into electronic database as needed.

2. Assist child care providers in the completion of orientation packets, child care attendance sheets, direct deposit, automatec clearing house (ACH), or paycard documents, and verify information.

3. Provide contracted child care providers with overview and explanation of subsidized child care reimbursement requirements and procedures.

4. Provide general clerical support to the provider services unit such as typing, copying, filing, and assist in the creation of Word and Excel documents, forms, and graphs as needed.

5. Generate a variety of accurate reports as requested.

6. Assist the provider reimbursement unit with any individual and group provider orientations.

7. Assist the provider reimbursement unit with child care attendance sheet batching and any finance department requests as needed.

8. Keep informed of program changes and eligibility guidelines and maintain on going communication with parent services unit staff regarding families and children.

9. Retrieve and provide child care attendance sheets and provider files as requested for reimbursement, adjustments, and/or audit research.

10. Translate a variety of program forms, procedures, reports, and letters as requested.

11. Mail documents and/or forms as requested by child care providers.

12. Process electronic requisitions, order, organize and stock the Provider Services Unit with supplies as needed.

13. Provide back-up coverage to the customer service desk as assigned.

14. Other duties as assigned.

EMPLOYMENT STANDARDS

Required Education and Experience:

· High school graduate or equivalent.

· Minimum of three (3) years’ recent, paid experience involving community work in the social services, human services or early care and education field, including secretarial or similarly highly responsible clerical duties.

Preferred Criteria: Completed college coursework in secretarial science.

Knowledge and Abilities: Fluent bilingual (English/Spanish) skills required. Typing skills of at least 40 corrected words per minute. Ten-key by touch ability preferred. Knowledge of Windows environment and applications such as Word and Excel required. Knowledge of computer information management system. Ability to operate a variety of office business machines such as computers, calculators, copiers, etc. Ability to work with minimum supervision. Ability to effectively follow written and verbal instruction. Ability to communicate effectively orally and in writing. Ability to establish good rapport with staff, outside agencies, and the general public. Ability to effectively generate accurate reports and other documents as requested.

Physical Ability: Ability to effectively use hands and fingers in the use of computer keyboard and other office machines. Ability to effectively see computer screen and read data. Ability to sit at workstation for prolonged periods of time. Ability to safely drive own or company vehicle.

License or Other Requirements: Possession of a valid California driver’s license and automobile with appropriate insurance coverage is preferred, but may be required depending on the needs of the department at the time of hire. Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.

* COVID-19 VACCINATION REQUIREMENT *
Upon a tentative job offer, all potential new hires will be required to provide proof of COVID-19 vaccination as a condition of employment (or request and be approved for an exemption from this policy due to qualified medical reasons or sincerely held religious beliefs and submit to regular COVID-19 testing).

Job Type: Full-time

Pay: $19.74 - $27.10 per hour

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: One location

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