Job description
JOB SUMMARY: The Program Support Coordinator is responsible for monitoring student attendance and academic progress throughout the students’ training. This includes advising students daily, reviewing reports, and interacting with instructors and department heads.
ESSENTIAL FUNCTIONS:
- Monitor student attendance and academic progress of the assigned caseload.
- Evaluate students’ segment attendance reports, report cards, and PELL/LOAN reports.
- Mentor students who are not making satisfactory academic progress or meeting PELL/LOAN report standards and process advisements.
- Contact suspended/drop students, students who did not graduate on time, and students on leave of absence, for reinstatement and/or to ensure the completion of their education.
- Resolve student complaints and seek out higher management if the complaint cannot be resolved.
- Manage students’ graduation on an administrative level.
- Distribute outstanding issue reports, Perfect Attendance awards, and Top Tech awards to students.
- Collaborate with various staff as it relates to student retention and issues.
- Monitor the assigned case load’s cohort requirements and ensure that they are met regularly.
- Prepare and process segment changes.
- Function as an ambassador and liaison for Apex Technical School.
- Contribute to organization success by accepting new assignments, helping team members, learning new skills, and striving to improve team results.
NOTE: The employer reserves the right to change or assign other duties to this position.
QUALIFICATIONS: Job qualifications are stated in the Essential Functions of the job description. An employee must be able to accomplish the Essential Functions to be competent in the job. Other special requirements are noted below.
Education:
- High School Diploma or equivalent
Software Skills:
- Microsoft Office Suite
- Google Workspace
Job Experience:
- Excellent customer service skills.
- Experience in the educational field is preferred.
Personal Qualities:
- Meticulous attention to detail.
- Efficient with meeting deadlines and time management.
- Oral and written communication skills.
- Establishing and maintaining effective working relationships with students, staff, and supervisors.
- Problem-solving and conflict resolution skills.
- Ability to work independently and collaboratively as a team.
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.
#FEDCAPGROUP
The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.
The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.
Website: http://fedcapgroup.org/
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