POSITION: Program Solutions Manager

REPORTS TO: Chief of Strategy

JOB SUMMARY: The Program Solutions Manager will focus on driving the prospect/partner from the end of the sales process through the program design and implementation process, ensuring that all product requirements are defined, documented, and the pre-implementation deliverables are complete prior to implementation kick off. The Program Solutions Manager is Central Payments’ subject matter expert on product capabilities and feature/functionality. The individual is responsible for balancing Central Payments’ capabilities with partner expectations, product design, and internal implementation timelines.

LOCATION: Dell Rapids, SD 57022 or Sioux Falls, SD, but remote employees will be considered

REGULAR SCHEDULE: Standard Business hours, Monday through Friday, with additional hours required as necessary in order to meet CPs objectives.

ABOUT US: Visit www.central-payments.com

Overall Function:

Collaborate with Partners, Sales, Partner Solutions, Implementation/Project Management as well as other cross-functional stakeholders to translate partner needs into internal program description by understanding their requirements, managing dependencies, and planning for their future needs.

Required Skills and Subject Matter Expertise:

• Strong listening, written, and oral communication skills with the ability to explain complex information in simple terms.
• Ability to effectively communicate and influence both internal and external partners in effort to prioritize and negotiate tradeoffs between development and stakeholder teams with regard to program implementation timelines
• Team player able to work effectively in a team fostered, multi-tasking environment.
• Ability to interact effectively with third party clients and contractors to obtain required deliverables and report deficiencies as identified.
• Ability to think through complex concepts, anticipate challenges, and stay on top of project demands consistently.
• Adaptable and willing to learn new things with a keen eye for detail.
• Energetic self-starter with a track record of determination and willingness to go the extra mile.
• Comfort with basic, conceptual discussions concerning technical integration requirements, particularly relating to application programming interface (API) standards.
• Strong understanding of the key compliance and financial drivers that make a payments product successful.
• Ability to quickly adapt to and adopt new technologies with respect to how work is managed and organized.
• Proven track record of taking ownership and successfully delivering results
• Ability to work with remote teams
• Proficient with Microsoft Office software suite.

Essential Functions:

• Work with newly sold partners to identify, define & document program scope, providing guidance from a CP perspective in effort to prepare program credentials for Implementation.
• Provide a consultative approach when speaking to prospects, analyzing each specific program and drawing on experience to arrive at a path forward that is mutually beneficial to Central Payments and the partner.
• Drive internal and external stakeholders on task, manage deliverables timely, while thoroughly documenting the program / product requirements, summarizing any additional actions required to ensure target implementation dates are met.
• Own the production of the scoping documentation and statements of work.
• Identifies, manages, and communicates progress, value, and blockers to the management and partners as needed.
• Act as the main point of contact for partners and internal resources during this discovery phase.
• Develop close working relationships with team members, vendors, and external and internal partners throughout the organization including but not limited to the operations, implementations, customer service, business development and internal corporate teams, i.e. compliance, finance, information security, business continuity and legal areas.
• Work closely with Product, Technology, and Sales to ensure there is regular feedback on the market requirements vs the system capabilities to ensure continuity in the roadmap and ongoing development of the system.
• Communicate and influence both internal and external stakeholders in effort to prioritize and negotiate tradeoffs between development and stakeholder teams with regard to program implementation timelines.
• Actively participate in planning sessions as it relates to new feature/functionality under consideration.
• Monitor the marketplace for emerging feature/functionality and new offerings from competitors.
• Performs other duties as assigned.

Education/Experience:

• Bachelor's degree (B.A.) from four-year College or university; or five years related experience and/or training; or equivalent combination of education and experience.
• Strong payments knowledge focused on Prepaid & DDA products.

Tips if You are Contacted to Interview:

• We highly recommend that you take time to visit our website at central-payments.com and our LinkedIn company page. There are informational videos and links to podcasts under the “Our Story” tab that will help you understand our company, our values, and our approach to “Making Financial Experiences Better”.
• To better understand the traits we look for when interviewing candidates please visit: “Is Central Payments a Fit for Me?” and what it means to “Be Essential”

• Central Payments’ primary business is establishing consumer deposit accounts, issuing incentive and rebate cards, and transferring/remitting funds via ACH and other means. Prepaid cards make up a sizable portion of our business. If you are not familiar with prepaid cards, we recommend that you purchase a Visa, MasterCard, or Discover-branded, general-purpose, reloadable prepaid card (not a gift card) at any retailer, load a small amount of money, register the account/activate the card, login to the account center online, and conduct transactions. While Central Payments will not issue the card you purchase, it will still help you understand the product in general, its features, and benefits.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Central Payments we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Central Payments, LLC is an Equal Opportunity Employer