Job description
We’re actively recruiting a Program Manager for our growing “startup”, Aledade Care Solutions (ACS), a recently formed +200-employee subsidiary of Aledade, Inc., itself a 1,100-employee national leader in value-based care. Our mission at Aledade Care Solutions is to build a next generation care delivery business, serving patients across the country with new and innovative virtual care models — and to do that, we need YOU!
This role will report to the Senior Vice President, ACS, with exposure to a variety of leaders and cross-functional teams across Aledade. ACS provides a suite of clinical programs, with each focusing on a type of patient or type of care — this role will initially focus on supporting and scaling our largest and most mature program, Comprehensive Advance Care Planning (CACP), which was formed through an acquisition in early 2022.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US OR from our offices in Austin, TX; Durham, NC; New York, NY; or Bethesda, MD.
As a Program Manager you will:
Drive the execution and optimization of ACS’ largest program. You will coordinate a large cross-functional team to ensure it meets its targets, which are foundational to Aledade Care Solutions’ long-term strategic plan. In this role you will:
- Take primary responsibility for clearly scoping new initiatives, defining problems, coordinating cross-functional workgroups, establishing plans, assigning owners and ensuring on-time delivery.
- Perform financial and operational analysis to support optimization of the national CACP program, and recommend new approaches, modifications or innovations to enhance performance
- Manage the budget with a focus on managing costs, attaining financial margins and improving unit costs
- Represent the Senior Vice President, ACS and assist in the overall management of the CACP program, serving as a liaison between the CACP program and various company-wide teams and forums
- Communicate with a broad range of stakeholders on a regular basis, including members of the program team as well as senior management of ACS and Aledade, adapting your voice and content as appropriate for each audience.
- Own the cadence of meetings and deliverables for the team, including setting priorities and deadlines, and tracking against a broader project plan
- “Manage up,” flagging major risks or challenges that need attention, resources, or other mitigation steps.
- Become a SME in our CACP Program for the rest of Aledade
Coordinate a cross-functional team to deliver strategically important results. You will lead primarily through influence rather than direct authority. You will work with teams across the organization (both at Aledade, Inc. and ACS) including:
- Working with and through the service delivery team to ensure that new and existing programs are built in a way that complements Aledade practices’ clinical models and to ensure uptake
- Work with performance team and network success to ensure field team is effectively prepared to rollout program to our practices
- Designing dashboards and metrics for tracking program performance with the business intelligence team
- Scoping and implementing robust impact assessments with the impact analytics team
- Ensuring legal compliance and a high ethical standard in partnership with the legal and compliance teams
- Work with finance and HR to ensure the back office functions support the management of the program and provide the necessary reporting drive decision-making
- Work closely with with the product team to define and/or refine the desired patient and practice tech-enabled experience, and enhance our platforms to deliver the desired experience
Lead cross-functional team to define and execute end-to-end program. You will lead primarily through influence rather than direct authority. Your primary partner will be a clinical or business operator who will work with you in a “dyad” partnership to lead these programs, but in addition you will work with teams across the organization (both at Aledade, Inc. and ACS) including:
- Hire and manage other PMO roles that will support the program you manage
- Working with and through the practice engagement team to ensure that new and existing programs are built in a way that complements Aledade practices’ clinical models and to ensure uptake
- Work with performance team and network success to ensure field team is effectively prepared to rollout program to our practices
- Designing dashboards and metrics for tracking program performance with the business intelligence team
- Defining algorithms for patient identification and prioritization with the impact analytics team
- Ensuring legal compliance and a high ethical standard in partnership with the legal and compliance teams
- Work closely with with the product team to define the patient (and as relevant, practice) experience, and develop the product that enables that experience
- Work across stakeholders to develop a proof of concept (i.e., pilot)
- As relevant, work with external partners to deliver program
Participate in “other duties as assigned.” We’re a startup and we can never predict exactly what we’ll need. That’s part of the fun of the work — you should expect that some percentage of your work will evolve as the Company’s needs evolve.
What We Value:
- 5+ years of professional experience, possibly in consulting or project management roles, with experience executing a project end to end
- Experience working directly with clinicians and patients
- Experience managing direct reports and working with cross-functional teams
- Advanced facility with common office software tools (such as Google Suite) and ability to quickly learn others (such as Monday.com)
- Strong verbal and written communication skills
- Strong strategic planning and analytical skills
- Poise, confidence, and maturity interacting with key stakeholders
- Ability to build strong relationships and work with individuals at all levels of the organization
- Highly organized and detail-oriented in planning and executing tasks
- Highly efficient in managing multiple concurrent diverse tasks and projects
- Ability to use independent judgment and work under pressure on competing responsibilities with resilience, and a high level of ownership
- Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.
- Bachelor’s degree
- Program or Project management certification preferred
- Ability to think beyond one's immediate team and contributes to making Aledade holistically better (active engagement in D&I efforts, culture initiatives, facilitating training, leading roundtables, etc.)
All prospective hires will be required to demonstrate that they have been fully vaccinated, including booster shots, against COVID-19 with a COVID-19 vaccine for which the U.S. Food and Drug Administration has issued a license or an Emergency Use Authorization prior to mutually-agreed upon start date at Aledade, unless they qualify for a medical or religious accommodation to this vaccination requirement.
If you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we’d love for you to join us!
Who We Are:
Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients. We are on a mission to change healthcare for the better and solve complex problems within the healthcare system.
We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed. From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization (ACO), revamping the way they practice and getting them back to where they should be: quarterbacking their patients’ health care!
Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.
We’ve recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces, Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, Best Tech for Good, Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces for Parents, Top Workplaces USA, and a Healthcare Industry Top Workplace.
That’s because the things that matter to you also matter to us!
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the needs of our full-time team-members:
Flexible work schedules and ability to work remotely available for many roles
Educational Assistant Program
Robust time off plan (21 days of PTO in your first year!)
Paid Volunteer Days
11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners
401(k) with up to 4% match
Stock options
Monthly cell phone stipend
Jeans everyday workplace
Gender neutral bathrooms
And more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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