Job description

Job ID:
33920

Location:
450 Brookline Ave, Boston, MA 02215

Category:
Operations

Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk

Overview

Under the general direction of the Department Administrator, Psychosocial Oncology and Palliative Care (POPC), or designee, the Program Manager, Quality & Metrics works to ensure the Department has effective measures and systems to evaluate its activities and support high quality care. The Program Manager will lead and manage a portfolio of projects focused on the following: metrics development, analytics, and presentation; quality improvement; and other initiatives relevant to the Department’s success. Projects may include operations improvement, and DFCI strategic initiatives involving its partner institutions as well as local Institute-specific efforts. The Program Manager acts as POPC’s primary liaison with DFCI’s Clinical Operations & Business Analytics group (COBA) and other DFCI and Brigham and Women’s Hospital (BWH) data departments.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES:
Provide project management for measurement- and quality-related POPC initiatives. Create project artifacts, including project charters, plans, implementation steps, success metrics, timelines, resource needs, and identify potential obstacles for each project. Utilize standard project management tools and summary documents to track and communicate status of projects.
Lead quality and improvement efforts to promote safe, effective and efficient patient-centered care. This includes leading metrics development and implementation for various programs as well as high-level interdisciplinary and inter-institutional strategic initiatives.
Communicate to the POPC department through updates and/or presentations at various departmental meetings.
Assist leadership in identifying key projects that will provide the maximum benefit in improving quality, outcomes, and efficiency.
Create and lead project-related teams and workgroups, initiate and lead meetings, develop project plans and schedules, and track completion status to ensure project success.
Monitor, evaluate and report on the progress of projects. Anticipate, identify, and resolve issues, communicating project risks and recommendations to senior leadership to inform decision making.
Prepare and present data, analyses, and updates to senior leadership and key stakeholders within and outside of the department as requested.
Manage quality and process improvement projects using project management best practices to implement change.
Be the primary liaison for the POPC department with COBA POPC Lead (enterprise business intelligence and analytics) to strategize, coordinate and prioritize analytic projects.
Anticipate, identify, manage, mitigate, and proactively resolve program specific risks related to analytics initiative with COBA.
Work with the COBA Lead and assist in understanding clinical workflows that are aligned with measures that will be leading to a data driven culture / learning health system.
Analyze and compile data into clear and effective presentation and reporting formats. Prepare presentation materials for Department Leaders as needed.
Serve as the Department point-of-contact for metrics-related work.
Champion the use of analytics and data driven strategies across POPC to ensure improvement of care delivery and patient experience.
Partner with Quality Department, Health Systems Improvement and Patient Reported Data teams for improvement initiatives.
Perform other related duties as required.

Qualifications

MINIMUM JOB QUALIFICATIONS:
Bachelor’s degree required; master's degree preferred.
Minimum 4 years’ experience in Healthcare Administration and/or Quality preferably in a related project/program management position.
Experience with health information technology, especially electronic health records (Epic), and health care-related data strongly preferred.
Demonstrated Project Management and Process Improvement skills and experience required.

Knowledge, Skills and Abilities Required:
Comfortable with data mining, analysis and interpretation using Excel. Proven skills with pivot tables and other Excel functionality.
Knowledge of change management and improvement methodologies.
Excellent organizational skills with a strong focus on managing details.
Strong analytical and critical thinking skills.
Systems thinking skills, big picture view, and ability to operationalize strategy is highly desirable.
Proven project management skills.
Exceptional written and oral communication abilities.
Ability to focus on multiple projects and establish priorities as necessary.
Requires ability to work effectively with clinical, operational, and IT staff.
Initiative and ability to be self-directed, while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness.
Ability to effectively respond to time-sensitive issues and meet deadlines.
Ability to anticipate, quickly address and make correct decisions in a fast-paced, dynamic environment.
Ability to collaborate, build relationships, and work with individuals at all levels in a matrix-management environment.
Excellent Microsoft Excel and PowerPoint skills required. Experience working in a health care setting strongly preferred.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

EEOC Poster

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.