Job description

• provides orientation, training, and supervision to a team of rehousing/case management
• coordinates and implements program-wide initiatives and programming under the supervision of the Assistant Director
• monitors site compliance with contracted rehousing, case management, and database management activities
• engages in risk management for the site and responds as needed to crises
• interacts with families in order to assess their needs, provide information, respond to their concerns, discuss problems, and encourage growth and development
• assists in team-building efforts across Homelessness Services programs, e.g. HomeBASE Stabilization, EA Prevention, and Diversion
• adheres to the program procedure manual and assists in its ongoing review and development
• provides supervision to family case workers
• participates in recruitment, hire, and onboarding of new family case workers and direct care staff; implements corrective and disciplinary action as needed and under the supervision of the Assistant Director
• participates in program management meetings
• delivers services to any client on-site in the event that the assigned staff is unavailable
• schedules site’s staffing according to contract guidelines and health and safety considerations
• approves or denies vacation and time off requests according to program policies and in response to the needs of the site
• arranges coverage in the event of staff call-out
• cooperates with administrative staff in approving or denying overtime requests according to program policies
• staffs a given shift/position in the event of unresolved staffing shortage for any reason (e.g., staff call-out, illness, emergency, etc)
• maintains awareness of, and liaises with the CHD maintenance department and/or property management company regarding, facilities repair and maintenance issues
• assists compliance staff in maintaining family records, both written and electronic, according to the funder guidelines
• coordinates operational processes with administrative staff, e.g., vehicle access, supplies ordering
• maintains personnel records in accordance with standard format and timetables
• conducts regular team supervision and staff meetings
• actively participates in a bi-weekly supervisory meeting with Field Operations Manager and any other directive by your supervisor
• works within processes and procedures of referral source
• represents agency in communication with outside providers and family supports as needed
• strengthens the working relationships with significant resources in the family’s support network, e.g. HAP Housing, New England Farm Workers, Department of Transitional Assistance
• Able to react to change productively and to handle other tasks assigned due to changing environments
• seeks and uses training opportunities external to the Agency
• attends Agency-required trainings
• participates in relevant Agency and/or community task forces
• engages in self-evaluation to develop professional goals

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