Job description

Overview:

The Program Director is responsible for the day-to-day management of a transitional family residence serving families with children. The Program Director will ensure that the residence operates in accordance with the guidelines identified by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win.

Responsibilities:

• Supervise the program’s multi-disciplinary team, which will include Social Service Supervisors, Housing Coordinators, Case Managers, and Administrative Assistants.
• Coordinate services provided by Employment Specialists, Child Care staff, and Recreation staff to ensure an integrated service plan to address the needs of each shelter resident and the primary goals of the transitional housing program.
• Provide coaching, training, and staff development to all staff in accordance with Win’s policies and procedures.
• Ensure new staff orientation is provided so that they become quickly familiar with program procedures and goals.
• Monitor the Client Assistance and Rehousing Enterprise System (CARES) database along with the Social Service Supervisor for timely documentation.
• Train and support staff in their use of EBP with clients and use EBP to meet and exceed program goals.
• Ensure that all staff receive timely and quality performance evaluations in accordance with Win’s personnel policies and procedures.
• Establish linkages with appropriate community agencies for services required by shelter residents, to include medical, mental health, substance abuse, child welfare and other stakeholders working with Win clients.

• Co-authorize purchase orders and ensure that all expenditures are being made in compliance with Win’s procurement policies and procedures.

• Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the program’s operation

• Oversee staff interviewing and hiring process.

Qualifications:

• MPH, MSW, or MA in Health/ Social Services is required.
• Minimum of five (5) years of experience in the human services sector.
• Minimum of three (3) years in a supervisory role with responsibilities for managing budgets and staff.
• Familiarity with EBP, MI and TIC.
• Ability to manage boundary setting and cultural reflexivity, provide outstanding customer service to clients and other stakeholders.
• Excellent organizational and communication skills, written and verbal.
• Knowledge of CARES a plus.
• Proficient computer skills; knowledge of MS Office and Outlook.
• Must be willing and able to be on call 24 hours a day, 7 days a week.
• Bilingual – English/Spanish a plus.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Master's (Required)

Experience:

• managerial: 3 years (Required)
• social/human services: 5 years (Required)

Work Location: In person

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