Job description

Greetings,

This is Prasanth from DevCare Solutions. Please find the below job description and share the updated resume.

Role: Business Systems Analyst (IT): III (Senior)

Location: Columbus, OH (Remote)

Type: CTH

JOB DESCRIPTION

Summary:

• The Business Systems Analyst 3 with Production Control Department provides advanced systems support for assigned business unit or assigned application(s).
• Duties and Responsibilities:
• Maintains, monitors, updates assigned application systems.
• Research complex problems and takes appropriate action to correct.
• Analyzes existing systems or procedures and identifies technical or procedural improvements.
• Develops and provides documentation for users and training purposes.
• Develops operational procedures for products, services and systems.
• Design processes to meet regulatory requirements.
• Develops, generates, special or ad hoc reports.
• Having good knowledge of general concepts of job scheduling.
• Provides technical support to business unit, customers, management and other users.
• Code promotion from Dev to test and Test to Production following Change Management Standards.
• Performs other duties as assigned.

Preferred Qualifications:

• Scheduling Understanding – Preferred Scheduling objects in ASG/Rocket-ZENA
• Production Control Experience
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to focus on customer service and to work well with other IT colleagues, vendors and business groups.
• Strong documentation skills.
• Strong analytical and problem-solving skills and the ability to work collaboratively with other departments to resolve issues
• The BSA will conduct comprehensive requirements reviews with project stakeholders, development, architecture and QA teams.
• The individual must be self-motivated with a passion for service excellence.
• The individual must have proven organizational skills with the ability to develop a detailed work plan to ensure project success.
• The individual must be able to research issues and determine and document cause as well as take appropriate corrective actions.
• Experience with system testing and documentation
• Proficient in the use of Microsoft Office products (Project, Word, Excel, PowerPoint, and Visio
• Experience with Quality Center or equivalent defect management experience
• Experience with SQL, data mapping and data mining.
• Experience supporting file transmission processes like FTPs, FTP, FTPs.
• Experience with Accounting and Reconcilement applications
• Other Skills:
• Basic knowledge on scripting and familiarity with Windows/UNIX environment
• Basic knowledge on database and familiarity with basic SQL commands
• Effective communication skills to interact with customers
• Good understanding of ITIL process
• This position requires 24/7 Rotating on-call support.

Basic Qualifications:

• Bachelor's Degree
• 5+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered in lieu of Bachelor's Degree

Job Types: Full-time, Contract

Pay: $60,000.00 - $67,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Scheduling: 1 year (Required)

Work Location: Remote

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