Job description
Product Support Specialist
Gilson is looking for a Product Support Specialist to provide technical support of our line of materials testing and laboratory equipment. This includes addressing customer inquiries regarding product application, installation and operation guidance, performance issues, and returns. The role of Product Support Specialist is multifaceted and requires the ability to think technically while also making business minded decisions. This position is full time, 40-45 hours per week.
On a day to day basis, a Product Support Specialist can expect to:
- Provide product, technical and application support to customers and distributors via email and telephone.
- Will use the information gathered through customer interactions to generate new product development ideas and present to management for potential sales strategies.
- Work with Marketing to develop and revise product literature, website, and catalog content.
- Interact with engineering and manufacturing to provide input on product design and quality enhancement.
- Works proactively and independently to achieve customer satisfaction in regards to technical issues.
- Prepare for and attend industry related tradeshows and technical meetings. Some travel required.
Preferred Skills:
· Minimum - Bachelor’s Degree or Associates Degree in geology, civil engineering, mining, construction science, or a science related field. Or a minimum of 2 years of experience performing construction materials testing or laboratory analysis.
· Knowledge of ASTM and AASHTO standards.
· Experience operating, maintaining, and calibrating testing equipment.
· Understanding of general laboratory quality assurance and quality control practices.
· Ability to communicate professionally via email, telephone, or in person and manage time effectively.
· Excellent computer skills including Microsoft Office Suite.
What you can expect from us:
Join our family and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: medical, dental, vision, life insurance, LTD, 401(k), tuition reimbursement, wellness program, etc. This position is full time at 40-45 hours per week.
We are in the interviewing process, so if this is you APPLY TODAY! Please include compensation requirements. You must live in the central Ohio area or be willing to relocate. You must be authorized to work in the United States on a full-time basis for any employer. EEO, AAP, Drug Test Program.
Gilson Company, Inc., is a manufacturer and distributor of construction materials testing equipment headquartered in Lewis Center, Ohio. Gilson entered the mining and highway construction testing equipment field with the introduction of the Testing Screen in 1939. Since then, Gilson has grown to offer an extensive range of materials testing equipment used in the construction materials, mining, food and pharmaceutical industries.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lewis Center, OH 43035: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your salary requirement?
Work Location: One location
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