Job description

As a Field Sales Representative, known as Product Support Sales Representative or PSSR in the heavy equipment industry, this individual is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers.
Annual base salary + monthly commission

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
• Effectively communicate with and establish relationships with assigned customers
• Develop sales forecasts and business plans for each customer
• Utilize the company’s CRM system to track and maintain customer records

• Promote growth and increase sales activity for parts and service
• Identify new or additional opportunities for aftermarket sales
• Sell service programs
• Perform and coordinate market and opinion surveys

• Provide customers with quotes related to product support
• Perform machine inspections and evaluations

• Communicate the progress of repair(s) to customer’s equipment in the shop
• Assist in successfully negotiating and settling customer product support disputes
• Execute on short and long-term goals through good management and planning

The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements/Skills:

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Provide exceptional customer service
• Ability to take the initiative to accomplish work with little supervision
• Effectively manage relationships both internally and externally
• Good verbal and written communication skills
• Ability to exercise integrity, confidentiality, and discretion
• Excellent time management and organizational skills
• Capable of working with all levels of the organization
• Teamwork: cooperate and support others within the Modern Machinery organization

Education/Experience:

• High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
• Proficient in Microsoft Office products (Outlook, Word, and Excel)

Nature/Scope of Job:

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
• Must be able to travel on a regular basis to include overnight stays.

Location: 4428 East Trent Ave, Spokane, WA 99212

Location: 4428 East Trent Ave, Spokane, WA 99212

Job Types: Full-time, Commission

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: On the road

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