About Levatas

Levatas is an AI solutions company specializing in building machine learning and computer vision products for automating industrial inspections. We help our partners understand and deploy these solutions across their enterprise with special attention to driving tangible ROI for their business operations. Over 10 years, we have built the expertise, tools, and patented technology to put AI to work for the enterprise, and are building proprietary products that can be licensed to scale industrial inspection. Our machine learning models and human-in-the-loop systems empower camera systems, robotic platforms, drones, and IoT devices for the new era of automation.

Product Support Representative

Levatas is looking for a Product Support Representative who will help lead support and custom configuration efforts regarding our product. The ideal candidate will be comfortable working with clients to understand their needs and have the ability to use internal tools to execute and track solutions. They will work with a variety of team members and are expected to have excellent communication skills. This position is a remote position where you can work from home, however our main office is located in West Palm Beach, Florida (yes, it's sunny a lot!) and we have 3-4 staff events that the company will fly you in for. If you're located near West Palm Beach, Florida you can use the office whenever you'd like.

Our product currently focuses on artificial intelligence integration with mobile robotics, so the ideal candidate should not be afraid of robots.

Qualifications:

• High school diploma or equivalent required; college degree preferred
• Significant work experience in customer service strongly preferred
• Must be comfortable working with a wide range of stakeholders and functional teams
• Able to understand product specifications and demonstrate use accurately
• Able to work cooperatively as part of a team
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
• Due to possible client onsite requirements, candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment and may be required to take tests to visit certain client locations
• Ability to travel roughly 10% of the time

Responsibilities:

• Handling customer technical support cases through phone and email submission
• Provide resolution by identifying problems; researching answers & guiding clients through corrective steps
• Provide detailed summaries of software failures and suspected bugs to the appropriate engineering teams
• Tracking support cases in our management system
• Reporting on common tasks and resolution times
• Updating FAQ and support guideline documents
• Demonstrating empathy and listening attentively to client needs and concerns
• Utilizing internal tools to perform system updates and configuration for clients
• Understand major features of existing product releases and stay informed on new product features currently in development
• Understand and report back future client needs

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