The Fuel and Motion Control Division of Eaton’s Aerospace Group is looking for a Product Support/Reliability Engineer to join the team. This position is based at our Euclid, Ohio location.

Position Overview:

The Product Support/Reliability Engineer is responsible for performing investigations of Eaton product returned from field service to determine cause of failure and the liability of warranty claims, and reporting results. In addition, performs product investigations in support of larger customer and regulatory investigations and supports efforts to identify product improvements and commercial opportunities.

The Euclid facility has approximately 300 employees and is a leader in the design, development, manufacture and delivery of aerospace main engine fuel pumps and components, systems and services to the global aftermarket and OEM markets.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function, you will:

• Coordinate root cause investigations for field-returned product including reporting results to customers (to include FAA/ NTSB-driven investigations); to include working with Materials Lab for identification of abnormal debris and for more detailed analysis of failed components as needed; to include management of Product Investigation database.
• Coordinate evaluations to provide Product Engineering with product degradation data (collect as-rec’d and OEM ATPs at intervals: 10K, 15K, 20K, 25K hours, etc.)
• Communicate with Product Support persons at customers (weekly or ad hoc meetings) for current investigations.
• Analyze MRO shop visit data for reliability per customer requirements on monthly, quarterly, or annual basis; submit reports to customers; oversee Pune data analysis; support internal and external customers with data for product improvement projects.
• Report trends to Product Design function for product improvement. (Feedback loop to engineering re: design issues).
• Submit product improvement projects based on trends to “Mods, Upgrades, and Retrofits Team”. (Twice monthly team sessions).
• Support MRO with technical advice as requested; support MRO in data needed for field action Service Bulletins (affected populations).
• Participate in Engineering Design Change development and Customer Reviews (internal and with customer) to ensure design robustness.
• Review and sign-off Test Procedure Changes, Qualification Procedure changes.
• Support Customer Service with Warranty determination when it can be made without involvement of Warranty decision maker.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor Degree in Engineering from an accredited school
• Minimum of three (3) years of experience in a quality, engineering, or reliability position.
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be legally able to work in the United States without company sponsorship.
• No relocation will be offered for this position. Only candidates who reside within a 50-mile radius of the Euclid, OH facility will be considered for this position.

Preferred Qualifications:

• Working Knowledge of drawings and specifications interpretation
• Working knowledge in functional measuring equipment usage
• Aerospace experience
• Working knowledge of Reliability principles including MTBF, Weibull and basic reliability analyses

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Quality

Region: North America – US/Puerto Rico
Organization: AER FMC Fuel Motion Control Systems

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time