United States Postal Service
External Publication for Job Posting 11307685

If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the

examination may be limited.

Branch

Business Solutions

Job Posting Period

04/11/2023 - 04/19/2023

Job Title

PRODUCT MANAGER

Facility Location

USPS HEADQUARTERS

475 LENFANT PLZ SW

WASHINGTON, DC 20260-0004

Position Information

TITLE: PRODUCT MANAGER

GRADE: EAS - 23

FLSA DESIGNATION: Exempt

OCCUPATION CODE: 2370-0458

NON-SCHEDULED DAYS: Saturday/Sunday

HOURS: 08:00 A.M. to 05:00 P.M.

SALARY RANGE: 89,030.00 - 107,380.00 USD Annually

FINANCE NUMBER: 106443

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies.

We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer

contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave.

Background Check

The Inspection Service criminal background check is conducted using United States information resources only (e.g., FBI
fingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location where
the individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation,
the criminal background checks of individuals who have not resided in the United States or its territories for the preceding
5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only,
but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S.
government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, or
as an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete background
check because of residency outside the United States, such individuals will be ineligible for Postal employment.

Functional Purpose

Provides project support in the development and implementation of new solutions that align with the Postal Services’
corporate revenue objectives to enable the Postal Service to maintain its attractiveness to consumers and improve its

long-term viability.

DUTIES AND RESPONSIBILITIES

1. Participates in design thinking with a customer driven approach. Seeks input from current and future customers to develop

business cases and solutions.

2. Communicates with customers to understand their business challenges and needs. Identifies and prioritizes those needs

to ensure our efforts are properly aligned.

3. Drives product development and enhancements for Postal products through market analysis and road map development.

4. Provides the data to support organizational decisions through analytical evaluation of the market and needs of the

customer.

5. Collaborates with stakeholders to collect requirements and user stories to provide solutions to complex problems that

impact multiple groups within the organization

6. Researches and evaluates market trends, emerging technologies, and best practices to develop improvements to the

customer experience for USPS products.

7. Contributes to the development of implementation of communication and plans to ensure successful handoff of products to

internal business owners.

SUPERVISION

Manager of unit to which assigned

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated
and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and
experience the following requirements:

Requirements

1. Ability to communicate in writing sufficient to develop business cases, marketing plans and strategies and to provide

written responses to complex inquiries.

2. Ability to perform market research in identifying new or expanded business opportunities using available information

sources, data collection, focus groups, benchmarking, and forecasting.

3. Knowledge of digital marketing outlets such as social media, mobile devices and web arenas.

4. Ability to translate creative ideas into action plans.

5. Knowledge of problem solving techniques (e.g., Human Centric Design, Customer Journey Mapping) sufficient to facilitate

customer experience improvement initiatives.

6. Ability to develop and implement solutions to address customer and internal business partner pain points.

**Reimbursement of relocation expenses will NOT be authorized**

**This position requires a NACI clearance. This process can take up to 6 weeks from the date the offer letter is returned**

This is a two-step application process requiring you to create a profile and submit an application for the position you are

applying for.

You will receive two email confirmations:

1. An email confirming your profile is complete.

2. After submitting your application you will receive a second email confirming your application has been successfully

submitted.

For information, please contact Chydea Faulkner at Talent@usps.gov.

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement
to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.

IMPORTANT INFORMATION:

Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans'
preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form
214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an
equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or
selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This
request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation
needed. The decision on granting reasonable accommodation will be on a case-by-case basis.

SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.