Job description
The Process Owner / Sr. Process Owner is responsible for management, delivery, and continuous improvement of end-to-end processes that consistently demonstrate value to Finance, Accounting and Shared Services (FASS)’s internal and external customers for ManpowerGroup brands. The position will focus on holding teams accountable to desired SLAs and KPIs which will optimize performance for the overall organization. Process improvement responsibilities stem from analysis, development, implementation planning, change management, and identifying training requirements.
- Maintain a clean AP Aging for all LOB’s by researching & clearing aged liabilities. Actively monitor all AP vendor debit balances and collect from the vendors as needed.
- Approve all manual banking validations performed by vendor maintenance and first level approval for all wire payments.
- Responsible for ensuring all processes are SOX compliant and fully documented in our SOX Narratives. Oversee the completion of monthly, quarterly, and yearly audits from finance & external auditors.
- Daily approval of bank files in multiple systems and oversight of check runs, PWP scheduling, check printing, Nvoicepay, and other daily payment related activities.
- First level escalation point for all PWP inquires. After taking all factors into careful consideration, authorize early payment releases in accordance with the financial approval matrix
- Maintain, document, and develop robust AP fraud prevention controls
- Create & maintain departmental policies, job descriptions, and performance evaluations. Provide leadership, training, and development to onshore & offshore teams
- Process 1099’s in accordance with IRS regulations. Partner with finance/accounting to stale date & escheat payments as required.
- Vendor Master management in multiple systems including setup configuration, vendor maintenance changes, payment configuration, exception tables, PWP scheduling, etc.
- Manage all system change & enhancement projects in the AP Technology Suite
- Expense auditing and processing for consultants & staff. Responsible for ensuring team audit all consultant expenses for approval & receipts >$25 and compliance with any additional client policies
- Manage, assess and promote continuous improvement of internal processes and third-party vendors, including Robotic Process Automation (RPA) and change management.
- Interview third-party partner’s proposed new hires to assess fit and/or develop hiring profiles for third party partner to utilize when hiring new talent.
- Research and evaluate potential technology solutions including in-house developed tools and outside vendor tools if warranted.
- Maintain business ownership of applications/ tools/resources relevant to owned business processes.
- Hire, onboard, direct, manage, develop, and inspire team of internal and external resources to execute on functional processes.
- Act as approval point for process improvements and lead organizational change management.
- Adopt a solutions mindset in collaboration with all internal teams to resolve issues. Provide suggestions for process improvement and share best practices with colleagues and peers.
- Stay current on World of Work trends and establish oneself as workforce expert, sought out by for advice and best practices.
- Partner and work closely with fellow Process Owners to ensure standardization of effective solutions and resolve repetitive issues.
- Act as primary point of contact / escalation toward issue resolution and provide high level of service representative of ManpowerGroup brand.
- Ensure that clients are adhering to contractual obligations in partnership with internal stakeholders.
- Collaborate with third-party vendor leadership to drive digital innovations and increased production efficiencies, managing SOW governance, and managing change requests.
- Support and design processes and management of third-party vendor relationship.
- Monitor process performance via SLA’s, KPIs as well financial performance via cost per transaction or other cost effectiveness metrics.
Qualifications
- 2-4 years in an operational role supporting processes and continuous improvement initiatives
- 2+ years managing external suppliers and/or vendors
- Bachelor’s Degree or equivalent
- Prior experience managing and leading a team
- Prior experience with process improvement/optimization
- Experience managing off-shore suppliers and/or vendors
- Lean / Six Sigma certification
This position is based in our Global Headquarters located in downtown Milwaukee. Employees can enjoy an onsite cafeteria, coffee shop and gym along with beautiful views of the Milwaukee river, Deer District, and historic downtown architecture. ManpowerGroup is proud to support a flexible working environment. Employees may work virtual some of the time depending on role (1-2 days per week). ManpowerGroup puts our employee’s safety first and requires all individuals working or visiting our Headquarters to be fully vaccinated against COVID-19.
ManpowerGroup is an EOE/AA/Vets/Disabled Employer
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