About Zones Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Term: 12 months - High potential to extend or convert to FTE

100% remote.

Hours: Mon-Friday - 8-5pm

Competitive Hourly pay + benefits

Position Summary:

Job Summary: As an IT Support Print Technology Specialist, you will be responsible for providing technical support to end-users with printer-related issues. You will troubleshoot and resolve printer-related problems, provide training and guidance to users, and maintain and manage printers and related hardware.

Duties and Responsibilities:

• Respond to help desk calls and emails regarding printer issues and provide technical support to end-users.
• Troubleshoot and resolve printer-related problems, including hardware and software issues.
• Install, configure, and maintain printers, scanners, and other related hardware.
• Provide training and guidance to users on how to use printers and related software.
• Create and maintain documentation for printer-related issues and solutions.
• Collaborate with other IT support staff and vendor support teams to resolve complex issues.
• Ensure that printers are updated with the latest firmware and drivers.
• Manage printer queues and printer permissions.
• Assist in managing the inventory of printers and related hardware.
• Stay up to date with the latest printer technologies and industry trends.

Physical Demands:

Must be able to lift 50 lbs. and accomplish IT Support service tasks involving inventory, system installations, network implementations, and miscellaneous tasks related to IT Support.

Competencies:

• Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences. You will need to be able to talk with requesters that may not understand IT vocabulary and assist in making a clear service request.
• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension: The ability to read and understand information and ideas presented in writing.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.
• Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Good first impression (appropriately dressed)
• Flexible with changing tasks quickly
• Personality to work with a variety of colleagues and internal customers in a very open communication environment
• Service Request Management

Education & Qualifications/Training:

Education:

• High School Diploma / GED
• Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • MCITP

Training:

• 2+ years of experience in a technical support role, preferably in printer support.
• Experience with printer hardware and software, including troubleshooting and maintenance.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Familiarity with Microsoft Office Suite, Active Directory, and remote desktop support.
• Ability to lift and move heavy printers and equipment.
• Knowledge of printer security and data protection is a plus.
• Certifications a plus but not required.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting career with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a colab culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!