Job description
The Position:
The Principal SDM will build the business case for proposed products and initiatives in multiple business segments, including cost and budget estimates, market trends, competitive and risk analysis, industry best practices and produce product development timelines.
The Principal SDM will be leading and mentoring of multiple product managers. Principal SDM is responsible for establishing product management processes practices and working to refine corporate standards and practices. The Principal SDM will work closely with business peers, managed services, and infrastructure services team members to effectively execute against technology service initiatives and produce product development timelines.
To be successful, this Principal SDM must combine:
This position will report to the Vice President of Infrastructure Service Delivery, and will collaborate closely with Stakeholders, Domain Owners, Agile Delivery Managers, and other Infrastructure Service Delivery Managers. Job Responsibilities:
With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Our Values — to work hard and smart, embrace the power of teamwork, continually pursue innovation and improvement, exhibit honest and integrity in all we do, and strive to make a difference — define and shape our behaviors and our culture.
We believe a diverse workforce and commitment to inclusivity help fuel our success. Our people are one of our greatest strengths, and we strive to attract, develop, engage and retain top talent with career opportunities and a comprehensive benefits package. Learn more about #TeamArch and #LifeAtArch on our Careers page or on LinkedIn.
For individuals assigned or hired to work in Jersey City, New York City, and/ or Westchester County, the base salary range is $200,634 to $271,446 as of the time of posting. Position is incentive eligible.
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future.
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The Arch Service Delivery Management team has responsibility for solving human and business problems with new Infrastructure technology and services. Principal Service Delivery develop the strategic roadmap for a portfolio of products. Principal SDM will work closely with the CIO function, leading the product vision, strategic planning process of the product portfolio.
The Principal SDM will build the business case for proposed products and initiatives in multiple business segments, including cost and budget estimates, market trends, competitive and risk analysis, industry best practices and produce product development timelines.
The Principal SDM will be leading and mentoring of multiple product managers. Principal SDM is responsible for establishing product management processes practices and working to refine corporate standards and practices. The Principal SDM will work closely with business peers, managed services, and infrastructure services team members to effectively execute against technology service initiatives and produce product development timelines.
To be successful, this Principal SDM must combine:
- a strong Product and Program Management background
- a meaningful understanding of the core IT infrastructure services gained through hands-on experience working as an engineer
- a balanced strategic and pragmatic approach to problem-solving
- a track record of extensive experience managing high-scale infrastructure programs such as of cloud, compute & storage, data center migration, and network
The candidate will need to display deftness in managing critical priority call, anticipating and mitigating risks, exploring and implementing contingency plans with Domain Owners, and providing frequent, appropriate, and timely updates to key stakeholders.
This position will report to the Vice President of Infrastructure Service Delivery, and will collaborate closely with Stakeholders, Domain Owners, Agile Delivery Managers, and other Infrastructure Service Delivery Managers.
- Lead the managed services vision and strategic development process for assigned teams to include services roadmap development and periodic review processes
- Manage the roadmaps of Enterprise Architecture and Automation programs in pursuit of highly scalable, effective, and dynamic Infrastructure product for AMIS team
- Perform research, validation, and whitespace analysis to identify new opportunities for existing and new features/functionality
- Foster close relationships with key constituents and technology vendors to validate strategy and roadmap
- Deeply understand the business case for proposed services and initiatives in assigned business segment, including cost/benefit estimates, trends, competitive and risk analysis, service industry best practices, and product development timelines
- Partner with business and technical teams to plan and prioritize service delivery release and specific release content
- Act as first point of engagement, ensure regular reporting of status across all programs and projects, establish the right controls within the team to ensure accurate status, pro-active risk management and robust plans
- Engage business partners to develop and execute action plans to address gaps
- Prepare business case (financial/ROI) analysis to quantify and determine the value to the services organization of a current or potentially new service
- Plan, prioritize, and manage the services, features, and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial, and corporate objectives in assigned business segment demonstrating strong understanding of the business segment needs
- Collaborate with the engineering and operations teams to ensure consistent execution of service delivery plans following established service delivery methodology and processes that result in service delivery on time and in budget
- Ensure establishment of program plans throughout the life cycle of the delivery; ensure change is controlled, dependencies identified, and risks & issues managed
- Build and maintain relationships with the business sponsors, understanding their goals and motivations, and shaping the technology roadmap to meet these business objectives
- Mentor other Service Delivery Managers
- 15+ years of hands-on experience in one the following disciplines – product, project, or portfolio management & program management
- 7+ years of hands-on experience working as IT Infrastructure Engineer, Enterprise Architecture
- Strong understanding of Agile delivery methods
- Experienced managing complex, multiyear Global programs & projects – Network, Cloud, Compute and Automation
- Relevant experience working with 3rd party vendors to deliver results
- A background in industry or related business environment
- Demonstrated knowledge of business unit platforms and technical services
- Ability to make decisions in a fast-paced, deadline-driven, and rapidly changing environment
- Broad understanding of usability and user experience best practices
- Strong understanding of product lifecycle development and technologies utilized in the industry and the ability to see their impact
- Broad experience delivering enterprise class software products for a national multi-cultural audience and defining digital content experiences (experience with insurance products helpful)
- Strong diplomatic and consensus building skills
- Strong ability to:
- Convey technical concepts in a clear, understandable way
- Evaluate, analyze, and interpret the voice of the customer through a variety of data sources
- Overcome internal barriers and negotiate resource constraints to produce successful service management initiatives
- Make decisions in a fast-paced, deadline-driven, and rapidly changing environment
- Establish credibility, influence, and effective working relationships with peers and stakeholders
- Interact and partner at all levels across the organization
- Be both strategic and tactical in day-to-day interactions
- Previous experience working with remote delivery teams, international experience a considerable plus
- Required knowledge and skills would typically be acquired through a bachelor’s degree in computer science or related field (or equivalent in experience)
Arch Capital Group Ltd. is a Bermuda-based company which provides insurance, reinsurance and mortgage insurance on a worldwide basis. Arch Capital Services LLC provides support and expertise to entities across ACGL to help them operate effectively and efficiently.
With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Our Values — to work hard and smart, embrace the power of teamwork, continually pursue innovation and improvement, exhibit honest and integrity in all we do, and strive to make a difference — define and shape our behaviors and our culture.
We believe a diverse workforce and commitment to inclusivity help fuel our success. Our people are one of our greatest strengths, and we strive to attract, develop, engage and retain top talent with career opportunities and a comprehensive benefits package. Learn more about #TeamArch and #LifeAtArch on our Careers page or on LinkedIn.
For individuals assigned or hired to work in Jersey City, New York City, and/ or Westchester County, the base salary range is $200,634 to $271,446 as of the time of posting. Position is incentive eligible.
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future.
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