Inside the Role

Daimler Truck North America is seeking an organized and hard working Aftermarket Parts Pricing Analyst to join our team in Fort Mill, SC. In the Aftermarket organization, our empowered team and distribution network create and market industry-leading products, services and solutions. This position delivers utmost customer support by providing timely resolutions to pricing inquiries, part load requests and sales order investigations. Additionally, the role will be responsible for improving team processes, systems capabilities, and controls to optimize team operations.

We Take Care of Our Team

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

What You Drive at DTNA

• Provide accurate and rapid response to dealer and distributor pricing inquiries for new and existing parts, to support DTNA’s revenue for aftermarket products
• Support dealer and distributor needs by working through requests with a Customer Experience (CX) mindset
• Research and resolve pricing errors on sales order/invoice exception reports in SAP application
• Analyze dealer inquiries to identify and report high visibility activity requiring formal action by senior management
• Develop, communicate and monitor departmental KPIs related to customer support activities to ensure customer service level commitments are maintained
• Work with external departments and suppliers to ensure timely and accurate part and cost updates to support daily pricing activities
• Continuously identify areas for improvement and enhancements to systems, processes, and controls
• Document and implement improvements to systems and processes for optimization of team operations
• Ensure controls are in place and assist in the annual ICS (Internal Controls) audit process for aftermarket pricing

Knowledge You Should Bring

• Bachelors Degree in Finance, Business or related quantitative field
• 2-4 years of relevant experience or 6 years experience in lieu of degree
• Intermediate to Advanced experience with SAP and Salesforce
• Ability to learn quickly and deliver results with minimal supervision
• Demonstrate passion to deliver utmost customer service
• Outstanding communication skills
• Ability to work cross-functionally with external and internal stakeholders
• Demonstrate ability to learn systems, and work with IT to develop new functionalities
• Ability to multi-task, prioritize and follow up on assigned tasks
• Detail-oriented with strong problem solving & decision making skills
• Intermediate reporting and Microsoft Excel skills (pivot, v-lookup)
• Continuous Improvement experience with processes and systems (process mapping, etc)

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

• Fort Mill, South Carolina

How We Collaborate

To continue building a great place to work for all, we are committed to a culture that creates flexibility and encourages a supportive working environment that achieves the needs of our business and employees.

Schedule Type:

• Hybrid

#LI-FG1 #LI-Hybrid

Additional Information

• Applicants must be legally authorized to work permanently in the U.S. at the time of application.

• Final candidate must successfully complete a pre-employment drug screen and criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.

• EEO/Minorities/Females/Disabled/Veterans.

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.